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Problems with charging on M17x Ra
Hi,
I have an M17x R1 laptop that has worked well for many years, however over the past few months, I have encounter some charging issues.
My charging icon shows the following error below:
Upon removing the battery from the laptop and pressing on the charge level button, the battery reports a full charge.
If I have the battery in laptop and remove the AC power cord, the laptop lasts for only a few minutes before trying to do a low power warning and shutdown.
Can someone explain why the charging system is not reporting any charge and how I can resolve this issue?
Thanks in advance.
Tesla1856
8 Wizard
8 Wizard
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17K Posts
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October 16th, 2016 22:00
You might want to check in the BIOS for a battery health status or test.
But with a laptop of this age, my guess would be the battery is worn out.
HarrySi3
6 Posts
0
October 17th, 2016 16:00
I updated to the latest version of the BIOS, but am still encountering the same problem. What I don't quite understand is why the battery gauge, that is on the battery, lights up to a full charge when it appears that the AC adapter is showing that it isn't charging. Any ideas on why the mismatch on reporting? Thanks.
AndrewSi
901 Posts
0
October 17th, 2016 17:00
Completely remove and reinstall command centre and alienware OSD. Be sure to restart laptop after each uninstall/reinstall
HarrySi3
6 Posts
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October 19th, 2016 13:00
I think it may be a old/faulty battery that is reporting a charge incorrectly. I uninstalled all Alienware apps except for respawn and still have the same icon showing no charge on the battery.
If there are any other suggestions on what other actions I should try before replacing the battery, I'd appreciate it. Thanks!