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starr274
1 Nickel

Random Shutdown and BSOD after closing Google chrome

this is my first error after buying my alien ware R4 in February I was closing down youtube when the screen went black and the computer went to a BSOD after closing google chrome and opening up another window.  I went to try to fid support as its only been 2 months but looking around on the fourms and though it should post this as there was a widows update trying to install something without asking and I did just update the NVidea Drivers last wee 

Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 1033

Additional information about the problem:
BCCode: 1000007e
BCP1: FFFFFFFFC0000005
BCP2: FFFFF88005C13032
BCP3: FFFFF88002746118
BCP4: FFFFF88002745970
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1

Files that help describe the problem:
C:\Windows\Minidump\041714-33696-01.dmp
C:\Users\**********\AppData\Local\Temp\WER-112539-0.sysdata.xml

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1 Reply
Alienware-Naomi
4 Germanium

RE: Random Shutdown and BSOD after closing Google chrome

Hi!

Check this article and follow the troubleshooting steps. Make sure you use Bluescreen View to check for other BSOD with the same of different error and run the hardware diagnostic tests shown on Step two.

Post a reply with the results.

Alienware-Naomi
Dell | Alienware Technical Support Alienware Arena
#IWork4Dell
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