Lt_Rush3r
1 Nickel

Random crashes, shut downs... Area-51 ALX

Hi everyone,

I'm experiencing random shut downs while playing video games on my Area-51 ALX.

It always starts the same way : the screen starts to flash (gets black for a few seconds, I can still hear the sounds of the game, then the screen gets back on). The computer "freezes" when this happen (I tried typing something while the screen was black, when it came back nothing happened), so I know the problem doesn't come from my Monitor. When this happens, I sometimes get a little Windows pop-up : "NVIDIA Graphics Driver version xxx.xx crashed and was recovered." or a messages telling me something about a Windows video response delay.

This can happen many times in a row, and take a while. Then, the screen gets black again, but I can hear that the sound is bugged, and the screen doesn't turn on again (instead it writes : "VGA - No Signal"), the computer makes a lot of noise (he sets all the fans on max for a few seconds), then he turns off and restarts.Alternatively, it also happened that I just get a blue screen.

I then get the usual "Do you want to boot in safe mode" message. Sometimes, he starts crashing again right after that, sometimes, it can take another hour before crashing again.

It's really strange because sometimes I can play BF3 for hours in 3D on max settings without crashing, and later on crash while I'm using word.

At first, I thought it was a heat problem, as hinted here : http://www.dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView?c=us&docid=429834&doclang=en&l=en&s=bsd&cs= (I do have Dual GTX580 in SLI on slots 1 and 3).

But : 1.) The problem already happened in December, when it was really cold in my room (after that, I just couldn't get the video to work w/ a DVI cable and had to change to a VGA).

2.) I "forced" the NVIDA fans and all the other fans on 100% and tried launching a game, still didn't work.

3.) I started a game, opened HWmonitor, and noticed that all the temps (CPU and both GPUs) were around 50°C. Then the computer crashed.

I ran "PC-Doctor", he said there's no problem with my computer (even if he tells me he crashed 40 times in a day). I updated all the drivers, it still crashes. Got back to a "stable" driver version, one that worked for sure month ago : it still crashes. I cleaned the inside of my case, there was no dust at all.

I don't know what to do anymore. Has anyone experienced the same problem ? How did you fix it ?

Here's my config :

-CPU : i7 960 @3.20Ghz

-GPU : Dual GTX580 SLI

-RAM : 6Go

-Windows 7 Pro

PS : Sorry for my bad english, I'm not a native speaker.

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16 Replies
morblore
4 Ruthenium

Re: Random crashes, shut downs... Area-51 ALX

Hi everyone,

 

I'm experiencing random shut downs while playing video games on my Area-51 ALX.

 

It always starts the same way : the screen starts to flash (gets black for a few seconds, I can still hear the sounds of the game, then the screen gets back on). The computer "freezes" when this happen (I tried typing something while the screen was black, when it came back nothing happened), so I know the problem doesn't come from my Monitor. When this happens, I sometimes get a little Windows pop-up : "NVIDIA Graphics Driver version xxx.xx crashed and was recovered." or a messages telling me something about a Windows video response delay.

 

This can happen many times in a row, and take a while. Then, the screen gets black again, but I can hear that the sound is bugged, and the screen doesn't turn on again (instead it writes : "VGA - No Signal"), the computer makes a lot of noise (he sets all the fans on max for a few seconds), then he turns off and restarts.Alternatively, it also happened that I just get a blue screen.

 

I then get the usual "Do you want to boot in safe mode" message. Sometimes, he starts crashing again right after that, sometimes, it can take another hour before crashing again.

 

It's really strange because sometimes I can play BF3 for hours in 3D on max settings without crashing, and later on crash while I'm using word.

 

At first, I thought it was a heat problem, as hinted here : http://www.dell.com/support/troubleshooting/us/en/19/KCS/KcsArticles/ArticleView?c=us&docid=429834&doclang=en&l=en&s=bsd&cs= (I do have Dual GTX580 in SLI on slots 1 and 3).

 

But : 1.) The problem already happened in December, when it was really cold in my room (after that, I just couldn't get the video to work w/ a DVI cable and had to change to a VGA).

 

2.) I "forced" the NVIDA fans and all the other fans on 100% and tried launching a game, still didn't work.

 

3.) I started a game, opened HWmonitor, and noticed that all the temps (CPU and both GPUs) were around 50°C. Then the computer crashed.

 

 

I ran "PC-Doctor", he said there's no problem with my computer (even if he tells me he crashed 40 times in a day). I updated all the drivers, it still crashes. Got back to a "stable" driver version, one that worked for sure month ago : it still crashes. I cleaned the inside of my case, there was no dust at all.

 

 

I don't know what to do anymore. Has anyone experienced the same problem ? How did you fix it ?

 

Here's my config :

 

-CPU : i7 960 @3.20Ghz

 

-GPU : Dual GTX580 SLI

 

-RAM : 6Go

 

-Windows 7 Pro

 

 

PS : Sorry for my bad english, I'm not a native speaker.

 



Hello Lt_Rush3r


Sorry about your crashing. Did you run the Blue Screen analyzer from Dell? If not run it first please so we can see what is going on. Go here: http://www.dell.com/support/Diagnostics/us/en/19 


If you really think it's a GPU issue you have a few things you could try. Since you are running SLI I would try pulling one card and running only a single 580 in the top slot. Try that for a day or two and then do the same with the 2nd card. That can rule out if it's a bad card. If it only crashes with one card and not the other then you have found the issue

__________________________________________________________________________________________

Area-51 Cosmic Black/Windows 8 64-bit Pro/BIOS A11
Intel Core i7-980x Extreme Edition @ 4.0 ghz/Intel 160gb X-25M SSD Raid-0
6GB Corsair Dominator GT 1866 DDR3/PNY GeForce GTX 680 SLI/ATI TV Wonder

 

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Lt_Rush3r
1 Nickel

Re: Random crashes, shut downs... Area-51 ALX

Hello morblore,

Thank you for your answer.

I already did the complete scan from the page you linked (it's the same as the AlienAutopsy tool), and I just did the Blue Screen Analyzer.

Here are the results :

7612.Capture.JPG

The test started and only took a few seconds to complete (even if it's written it should take about 20mins).

I'm going to try taking out the GPU one at the time, I'm just no so sure about how to do it so that I don't destroy everything : where do I put the GPU that I get out of there ? I guess I can't just put it on a corner of my desk, that thing is really sensitive...

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morblore
4 Ruthenium

Re: Random crashes, shut downs... Area-51 ALX

Hello morblore,

 

Thank you for your answer.

 

I already did the complete scan from the page you linked (it's the same as the AlienAutopsy tool), and I just did the Blue Screen Analyzer.

 

Here are the results :

 

7612.Capture.JPG

 

The test started and only took a few seconds to complete (even if it's written it should take about 20mins).

 

 

I'm going to try taking out the GPU one at the time, I'm just no so sure about how to do it so that I don't destroy everything : where do I put the GPU that I get out of there ? I guess I can't just put it on a corner of my desk, that thing is really sensitive...

 



Ok, go here instead and download/run this one. I don't know what's up with Dells but I've been using this one for years and I know it works. There should be crash files on your system from the bluescreens, this will read them. Post the info when you get it.

BlueScreenView v1.52
http://www.nirsoft.net/utils/blue_screen_view.html



To remove the GPU. Power down the system, unplug it from the outlet and hold the power button down for 10sec. Open the side of the case, open the GPU shroud. Touch a part of the metal frame on the inside of the case. Remove both power connectors on the bottom GTX 580. Then remove the screws on the far left holding it in. Remove the SLI bridge. Then just pull out but try pulling it out very easily. If it does not move then you need to push the PCI_E tab on the back to release it. It is on the right side of the slot that the GPU is sticking in.

That's it.

Store it away from anything that can give a static discharge like carpet. DO NOT HANDLE IT ANYMORE then you have too. Side of desk is fine. I do that a lot myself at home and almost everyday at work. Never had an issue.

__________________________________________________________________________________________

Area-51 Cosmic Black/Windows 8 64-bit Pro/BIOS A11
Intel Core i7-980x Extreme Edition @ 4.0 ghz/Intel 160gb X-25M SSD Raid-0
6GB Corsair Dominator GT 1866 DDR3/PNY GeForce GTX 680 SLI/ATI TV Wonder

 

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Lt_Rush3r
1 Nickel

Re: Random crashes, shut downs... Area-51 ALX

I'm getting this when running BlueScreenView, not sure about how to interpret it :

7534.Capture.JPG

Thanks for the tips about the GPU. I'm going to try that tomorrow and tell you if it worked.

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morblore
4 Ruthenium

Re: Random crashes, shut downs... Area-51 ALX

I'm getting this when running BlueScreenView, not sure about how to interpret it :

 

7534.Capture.JPG

 

Thanks for the tips about the GPU. I'm going to try that tomorrow and tell you if it worked.

 



Hi again  

Try doing a complete uninstall of the Nvidia drivers. Go to the control panel, device manager and then the display adapters and right click the video card. Then click the uninstall and check the box to delete the driver. Once done reboot and let windows do it's thing. Once that is all done go to Nvidia and get the latest driver from them and install it.

After that go here and download and install DirectX end user: http://www.microsoft.com/en-us/download/details.aspx?id=35 


Wow you were not kidding, you have been dealing with this crash forever. Good news is I think this will fix it. Looks like it's just software. Cross fingers  One other thing. With so many crashes your Windows could be messed up. It may be a good time to start over with a fresh install but don't do that yet. Lets see what this does first. For now run the single GPU so we can rule that out. I also want to confirm you are connecting the power cables correctly.

For the cables what you want to do is to make sure one 8-pin connector on each GPU is powered by it's own 8-pin power cable. Make sure that the power cable is powering ONLY one 8-pin on ONLY one GPU. So you will have one cable powering one 8-pin and another cable powering the other 8-pin. The 6-pins can be powered by a single cable or by 2 different cables, doesn't matter just don't take power off the cables supplying the 8-pins.

__________________________________________________________________________________________

Area-51 Cosmic Black/Windows 8 64-bit Pro/BIOS A11
Intel Core i7-980x Extreme Edition @ 4.0 ghz/Intel 160gb X-25M SSD Raid-0
6GB Corsair Dominator GT 1866 DDR3/PNY GeForce GTX 680 SLI/ATI TV Wonder

 

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Lt_Rush3r
1 Nickel

Re: Random crashes, shut downs... Area-51 ALX

I unistalled the Nvidia drivers But when I tried to install the DirectX thing, the program told me it was already installed on my computer.

I'm going to try to launch a game to see if it keeps crashing before I get a card out of there.

Should I check the power cables before I take the card out of the computer or after (is it possible that the crashes happened because the power cables were not connected the right way ? I mean, I never changed anything in this part of my computer) ?

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morblore
4 Ruthenium

Re: Random crashes, shut downs... Area-51 ALX

I unistalled the Nvidia drivers But when I tried to install the DirectX thing, the program told me it was already installed on my computer.

 

I'm going to try to launch a game to see if it keeps crashing before I get a card out of there.

 

Should I check the power cables before I take the card out of the computer or after (is it possible that the crashes happened because the power cables were not connected the right way ? I mean, I never changed anything in this part of my computer) ?

 



That means the DirectX you have is up to date which is good.  Yeah, you can confirm the power cables before testing the cards. It could have been sent wrong, you never know. From your post though it does look like a driver issue.

From all the crashing it could have corrupted Windows too. It's a possibility. At this point if it was my system I would do a quick look to confirm the power cables. Then the full uninstall of the Nvidia driver like you did. Then confirm DirectX was up to date also like you did. If none of that did it for me I would reinstall Windows without a second thought. Splitting the cards up is still a good idea because that can rule out a bad GPU. The BSOD has been going on for a long time. In that time I would assume driver updates have been going on. So lets rule out a bad GPU or connection too.


Something else you can always do is open the RUN window and type DXDIAG. On the next window you will see all the system info. As you scroll thorough the windows it will tell you down below in the notes window if it sees any issue. It should say no problems found for each tab.  

__________________________________________________________________________________________

Area-51 Cosmic Black/Windows 8 64-bit Pro/BIOS A11
Intel Core i7-980x Extreme Edition @ 4.0 ghz/Intel 160gb X-25M SSD Raid-0
6GB Corsair Dominator GT 1866 DDR3/PNY GeForce GTX 680 SLI/ATI TV Wonder

 

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Lt_Rush3r
1 Nickel

Re: Random crashes, shut downs... Area-51 ALX

I agree, it seems like a driver issue... But the driver crashed again even after my fresh reinstall.

Here's a screenshot of the error message :

6567.Capture.JPG

Which means in french : "The display driver was not answering but was recovered. The NVIDA Windows Kernel Mode Driver Version 320.49 was not answering."

I had 2 crashes like this one today, but no blue screen.

Here's a screen of the windows maintenance center :

2727.Capture1.JPG

Translation : "Resolution of a problem in NVIDA Graphics Driver. The driver crashed 23 times, the last time on the 07/27/2013 at 8:10PM. A resolution procedure is available". You can see that the driver sometimes crashes without crashing the computer.

Sadly, when I click for the details and try to access the recommended solution, I get a "It seems that we can't load the website, please check that you're connected to the Internet and try again later".

You are right, I kept upgrading the drivers as soon as they came out, so they were always up to date.

I tried to run the DXDIAG, it told me there was no problem of any kind.

Let me check the power cable, and see if there is a problem.

Anyways, about the windows reinstall, can I try first booting on a different windows install ? I actually have another hard drive with another windows install on it, which I could boot on. I would like to avoid loosing data, if possible.

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morblore
4 Ruthenium

Re: Random crashes, shut downs... Area-51 ALX

I agree, it seems like a driver issue... But the driver crashed again even after my fresh reinstall.

 

Here's a screenshot of the error message :

 

6567.Capture.JPG

 

Which means in french : "The display driver was not answering but was recovered. The NVIDA Windows Kernel Mode Driver Version 320.49 was not answering."

 

I had 2 crashes like this one today, but no blue screen.

 

Here's a screen of the windows maintenance center :

 

_2727.Capture1.JPG'

 

Translation : "Resolution of a problem in NVIDA Graphics Driver. The driver crashed 23 times, the last time on the 07/27/2013 at 8:10PM. A resolution procedure is available". You can see that the driver sometimes crashes without crashing the computer.

 

Sadly, when I click for the details and try to access the recommended solution, I get a "It seems that we can't load the website, please check that you're connected to the Internet and try again later".

 

You are right, I kept upgrading the drivers as soon as they came out, so they were always up to date.

 

I tried to run the DXDIAG, it told me there was no problem of any kind.

 

Let me check the power cable, and see if there is a problem.

 

 

Anyways, about the windows reinstall, can I try first booting on a different windows install ? I actually have another hard drive with another windows install on it, which I could boot on. I would like to avoid loosing data, if possible.

 




It would need to have the proper drivers like the chipset but you could try it. I have personally had BSOD's that were fixed with a fresh OS install so it is something you may need to try at some point.

Was it on both cards this time when it crashed? If not pull a card and start testing each one.

3 big things need to happen here. Need to test each card by itself to confirm they are both good. Need to try a fresh OS install to rule out a windows issue which would also take care of a driver issue. Need to confirm the power connectors, that was a known issue for the system. Maybe use that other drive to back up your data?

If it still does it after all that then you are looking at a hardware issue other then the GPU's like the mobo or something.

__________________________________________________________________________________________

Area-51 Cosmic Black/Windows 8 64-bit Pro/BIOS A11
Intel Core i7-980x Extreme Edition @ 4.0 ghz/Intel 160gb X-25M SSD Raid-0
6GB Corsair Dominator GT 1866 DDR3/PNY GeForce GTX 680 SLI/ATI TV Wonder

 

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