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Lt_Rush3r
1 Nickel

Re: Random crashes, shut downs... Area-51 ALX

The power connectors were a known issue ?

I opened it, checked the wires : I think they're plugged in the right way...

1680.IMG_3610.JPG

2543.IMG_3612.JPG

The 8 pin connecter is the one on the left, right ? I wasn't sure because it seems it's a 6+2. But the black cables from the 2 pin connector were going to the connector on the left (first picture above) so I guess this is the 8 Pin one. Anyways, each card has its own 6 pin and 8 pin wire.

I can also confirm there's no heat problem, there's no dust in there and the cards were cool even though the PC just crashed after a series of black screens.

I'm a bit afraid of taking one of the card out of there. These power cables are making knots, and I can't access the PCI_E tab on the second card because both cards are too close. By the way, can you tell me which card is the 1st and which one is the second one on the control pannel ? I think the 2nd one is the one below the other (because the video cable is connected to the upper one), but I noticed something which could be meaningful...

I did put the graphics cards' fans on max speed via the NVIDIA control pannel to be sure it's not a cooling problem, remember ? Well... I noticed that every single time the "Nvidia driver mode kernel version xxx.xx" message appears (and tells me that the driver rebooted) or that the screen gets black for a second, the card #1 gets back to the default setting (where the fan speed is controlled automatically to follow the heat increase), but not the second card, which stays on max speed fan setting. That's kinda odd.... I could try to get that "Card #1" out of there first, but I don't know which one it is.

Also, is there any reason why in the "Driver & Downloads" tab in the support area of the dell website http://www.dell.com/support/troubleshooting/us/en/19/servicetag/92Z265J (there's my service tag in the link, I don't know if I should copy it here on a forum), the only driver in the "video" section is this one ?

1134.Capture4.JPG

While I was searching for answers concerning my bug before I asked here, I've read on a forum that some companies use slightly "modified" cards for their computers, and that maybe the bug could be because I'm running NVIDIA drivers on an Alienware-modified card. So I'm asking myself why the latest driver on this website is 1 year and a half old. Is it because it's the only one which is stable ? Also, I wanted to try to install it but I'm not sure about a detail : does the A03 in the driver's name stand for the BIOS number ? Because I updated my BIOS something like a year ago to the A10 version...

I'm backing up all of my data right now to the second hard drive, I'm going to do a fresh install of windows later today or tomorrow.

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Tesla1856
6 Gallium

Re: Random crashes, shut downs... Area-51 ALX

Test each card by itself in the top slot. Use both yellow and blue cables. Clean install latest (non-beta) driver.

Always use as many different colored power supply wires as possible (dig around in case to find them all).

In the past, Dell/AW OEM cards used a standard "Reference Design" so you can use drivers from nVidia.com


Registered Microsoft Partner and Apple Developer
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Tesla1856
6 Gallium

Re: Random crashes, shut downs... Area-51 ALX

I'm backing up all of my data right now to the second hard drive, I'm going to do a fresh install of windows later today or tomorrow.

When you clean install, install x58 chip drivers, but try NOT installing Intel-RST (leave it off machine completely).

 http://en.community.dell.com/owners-club/alienware/f/3746/p/19376654/19866250.aspx#19866250


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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morblore
4 Ruthenium

Re: Random crashes, shut downs... Area-51 ALX

At this point you really need to try each card separately and even a fresh OS install after that.  Please try using a single card for now..

You may need to pull the top card first, then bottom and then put the top card back in. There are many videos on you youtube showing how to pull a gpu. If you think you need help then watch one.

We can't really do anything else here until you do that. It needs to be tested. Once you have backed up everything you can give the OS reinstall a shot. Please post back with your results. I'm following this thread so don't worry if you takes you a couple days. I'll be here.

Good luck

__________________________________________________________________________________________

Area-51 Cosmic Black/Windows 8 64-bit Pro/BIOS A11
Intel Core i7-980x Extreme Edition @ 4.0 ghz/Intel 160gb X-25M SSD Raid-0
6GB Corsair Dominator GT 1866 DDR3/PNY GeForce GTX 680 SLI/ATI TV Wonder

 

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Seraphs
1 Copper

Re: Random crashes, shut downs... Area-51 ALX

Hi.

This exact same problem has happened to me today as of 3pm. Constantly happening every time I try to play any 3d game since. I have made no updates to anything on the pc since Saturday, so I am at a loss as to the cause.

I have noticed a constant error in the event log 'Kernel-Power' Event ID 41 Tastk63

Not sure if this is any help.

Bizzare as all games and system ran perfectly fine until today.

My graphics cards were replaced in March with Dual GTX 560s

system:

Win7 Ultimate,

i7 CPU 960, 3.20Ghz

RAM 6GB

250 SSD & 3TB HDD

Creative x-Fi

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morblore
4 Ruthenium

Re: Random crashes, shut downs... Area-51 ALX

Hi.

 

 

This exact same problem has happened to me today as of 3pm. Constantly happening every time I try to play any 3d game since. I have made no updates to anything on the pc since Saturday, so I am at a loss as to the cause.

 

 

I have noticed a constant error in the event log 'Kernel-Power' Event ID 41 Tastk63

 

 

Not sure if this is any help.

 

 

Bizzare as all games and system ran perfectly fine until today.

 

 

My graphics cards were replaced in March with Dual GTX 560s

 

 

system:

 

Win7 Ultimate,

 

i7 CPU 960, 3.20Ghz

 

RAM 6GB

 

250 SSD & 3TB HDD

 

 

Creative x-Fi

 

 



Hi Seraphs

Read through what I posted for the OP if you haven't yet and follow the steps. First thing you need to do is is look up the BSOD code. That helps a bunch. You should also run the PSA test in the BIOS> reboot and hit f12 on BIOS screen and then scroll down to PSA. Do the full test.

__________________________________________________________________________________________

Area-51 Cosmic Black/Windows 8 64-bit Pro/BIOS A11
Intel Core i7-980x Extreme Edition @ 4.0 ghz/Intel 160gb X-25M SSD Raid-0
6GB Corsair Dominator GT 1866 DDR3/PNY GeForce GTX 680 SLI/ATI TV Wonder

 

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Tesla1856
6 Gallium

Re: Random crashes, shut downs... Area-51 ALX

I have noticed a constant error in the event log 'Kernel-Power' Event ID 41 Tastk63

You really should start your own thread. Are you under warranty?

Please do as Morblore suggests ... I'll just add ... this error often suggests a lose connection. I suggest you re-seat all cards, cables, and connectors (especially 24pin power supply) and one to CPU.

Also, disable all Sleep Modes for a while.

This can also be a bad motherboard. This error is very hard to trouble-shoot and you must be methodical.

 


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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