8 Krypton

Re: Received your system?

Well I am giving them 1 more week to have the PC at my door, as im sorry its not my fault they cant keep up with demand and making people wait a month or more to build a PC. Parts shortage or not, its bad business.  I am already spreading the word for my friends who were also in the market for a new gaming rig to steer clear of Dell. This company is pathetic. Im sure the 20k or more money they lose out on with myself and friends going elsewhere wont even make them blink anyhow.

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8 Krypton

Re: Received your system?

Well I am giving them 1 more week to have the PC at my door, as im sorry its not my fault they cant keep up with demand and making people wait a month or more to build a PC. Parts shortage or not, its bad business.  I am already spreading the word for my friends who were also in the market for a new gaming rig to steer clear of Dell. This company is pathetic. Im sure the 20k or more money they lose out on with myself and friends going elsewhere wont even make them blink anyhow.

You're right about the 20k not making them blink... but you're probably not alone in your feelings or actions... so while 20k by itself is not much, 50 people who feel the same way as you makes a much more noticeable impact.

Evil.

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8 Krypton

Re: Received your system?

They called me twice trying to get my measly little 5.5k back.  No thanks.  Get your stuff together Dell!

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8 Krypton

Re: Received your system?

While 20k may not seem much to them my business does a couple times that with them a year, every technology purchase order that is put in by my business goes by my desk for approval.  😛

I called into customer support Wednesday got transferred 3 times before got to somebody that could answer me, they told me they would put in a request to expedite the order and that they would handle my case personally.  Got an email last night from that person saying that the expedite request was not approved and it's on a first in first out basis.

I think first in first out basis is who spend the most money on their system x_x and while I did put a chunk of change down for the system it is in no way the most expensive.

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8 Krypton

Re: Received your system?

I think first in first out basis is who spend the most money on their system x_x and while I did put a chunk of change down for the system it is in no way the most expensive.

It's definitely not that because there are people who I know had cheaper machines than mine that shipped before me (not that it's shipped at all mind you). There is PROBABLY some kind of logic... but until then... we just all sit and wonder.

Evil.

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8 Krypton

Re: Received your system?

Dell people are probably sitting back and laughing at us 😛

Course I read a few replies up somebody that ordered their computer after me got theirs already, I want my computer! T_T

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8 Krypton

Re: Received your system?

Dell people are probably sitting back and laughing at us 😛

 

Course I read a few replies up somebody that ordered their computer after me got theirs already, I want my computer! T_T

Some of the Dell people may be laughing at us, but I have found that those that take pride in their job and the company they work for often find it as frustrating as we do when they can't deliver on customer expectations.

Here's hoping that something is really being done to stem the tide of cancellations.

Evil.

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8 Krypton

Re: Received your system?

I just received the second delay message which is mandated by law. I also received a phone call from Dell. If you do not email back that you want them to continue with your order, they will cancel it.  My Aurora Standard i7-920 overclocked, dual GTS 940 nVidia cards, SLI mode, has now been delayed by two weeks from the original order date of 1/14.  FYI.

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8 Krypton

Re: Received your system?

Hey - I got your message! thanks for friending me

Lisa

For US Consumer Post Sales Support and Unresolved sales issues, please reach out to LisaG on Twitter @LisaG_atDell and our Facebook page Dell Consumer Sales Support at http://tinyurl.com/y8jx84u

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8 Krypton

Re: Received your system?

I actually received my system - pretty much stock Aurora with upgraded video card, and sound card.  It arrived 3 days earlier than they estimated.

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