evilping
3 Argentium

Re: Received your system?

I actually received my system - pretty much stock Aurora with upgraded video card, and sound card.  It arrived 3 days earlier than they estimated.

When did you order and what video card?

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dualsweat
2 Iron

Re: Received your system?

 

 

I thought this was a failry interesting better business bureau report. If I dont get my machine be the EDD, I will by adding my name to the list:

 

BBB Rating for Alienware

Based on BBB files, Alienware has a BBB Rating of B- on a scale from A+ to F.

Reasons for this rating include:

  • 540 complaints filed against business

http://www.bbb.org/central-texas/business-reviews/computers-dealers/alienware-in-round-rock-tx-90019...

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evilping
3 Argentium

Re: Received your system?

 

 

 

 

I thought this was a failry interesting better business bureau report. If I dont get my machine be the EDD, I will by adding my name to the list:

 

 

BBB Rating for Alienware

Based on BBB files, Alienware has a BBB Rating of B- on a scale from A+ to F.

 

Reasons for this rating include:

  • 540 complaints filed against business

http://www.bbb.org/central-texas/business-reviews/computers-dealers/alienware-in-round-rock-tx-90019...

Interesting. I too will do the same.

Right now my machine still has an ESD of 2/16 but as of this morning it was still in the "build" stage. I find it highly unlikely they ship it in the next few days.

I wonder how many times it will be delayed and I wonder why Dell is so comfortable with their garbage ESD's

Evil.

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Aplar
2 Iron

Re: Received your system?

I was on the phone with CS and they told me that all RAM is on hold. They need a new shipment.

So while I was on the phone, I canceled and reordered since I bought a delayed video card.

He was very helpful in reordering, and gave me a discount, with expedited build times and next day shipping.

These are my specs:

1 224-6493 Alienware Aurora Desktop
1 317-1885 Intel Core i7 920 (2.66GHz, 8MB Cache)
1 317-2667 12GB Triple Channel 1333MHz DDR3
1 330-6074 Alienware MM Keyboard, US
1 320-7810 No Monitor
1 320-0862 Single 1.8GB NVIDIA GeForce GTX 260
1 341-0467 500GB - SATA-II 3Gb/s 7200RPM, 16MB Cache HDD
1 313-8322 Cosmic Black, Alienware Aurora Chassis, 875W PSU
1 341-0492 Alienware 19-in-1 Media Card Reader
1 421-2064 Genuine Windows 7 Home Premium, 64bit, English
1 420-9691 DataSafe Local BackUp 2.0 Basic
1 420-6436 PC-Restore, Dim/Insp
1 317-2818 Accessory Kit, Aurora, Eng
1 330-4769 Dell Resource DVD with Application Backup
1 330-6082 Alienware Optical Mouse, MG100
1 313-8756 AlienFX Color, Terra Green
1 410-1867 ADOBE READER 9.0 MULTI- LANGUAGE
1 313-8339 Single Drive: 24X CD/DVD burner (DVD+/-RW) w/double layer write capability
1 421-0975 NERO 9, ANW
1 421-0974 CYBERLINK PDVD 8.0 ANW
1 313-8948 Sound Blaster X-Fi Xtreme Audio
1 330-6348 Automatic Updates: On
1 421-1428 Alien Schematic
1 906-5260 Dell Limited Hardware Warranty 7X24 Technical Support, Initial Year
1 905-6137 Dell Limited Hardware Warranty Plus In-Home Service [after Remote Diagnosis], Initial Year
1 906-6980 In-home Service after Remote Diagnosis, Initial Year
1 988-7347 No Warranty beyond 1 year
1 990-8029 1 Year Limited Warranty and Next Business Day,Desktop
1 421-1721 Soft Contracts,Banktec Care,Alienware
1 317-1904 Alienware High-Performance Liquid Cooling
1 421-1438 Alienhead Chrome Red
1 421-1443

Steam and Portal Factory Installed

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KCSKCS
2 Bronze

Re: Received your system?

Has anyone seen my Alienware exchange order. Its going on three months. Its like wheres Waldo, maybe its on a UFO, I just saw its picture on the side of a milk carton....DELL is becomeing a joke. If this wasnt a system exchange I would have been long gone....Good luck to all

KEvin

11/28/09 Dell begins system excahnge

12/16/09 order in production

1/31/10 order canceled

02/02/10 new order in production

2/23/10 new EDD   

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Highlighted
Yodasmaster
3 Argentium

Re: Received your system?

Has anyone seen my Alienware exchange order. Its going on three months. Its like wheres Waldo, maybe its on a UFO, I just saw its picture on the side of a milk carton....DELL is becomeing a joke. If this wasnt a system exchange I would have been long gone....Good luck to all

 

KEvin

 

11/28/09 Dell begins system excahnge

 

12/16/09 order in production

 

1/31/10 order canceled

 

02/02/10 new order in production

 

2/23/10 new EDD   

 

Kevin,

 I am in the same boat as you. I have actually been waiting since November for my replacement. Like you, my order was canceled last month due to an "illegal configuration". When asked exactly what this meant I was told it was due to a SKU# being wrong, not an actual part. Every time Dell calls they claim they are waiting to hear back from the factory on what is causing the delay and that they will let me know in the next 48 hours. Each time they call, all they can tell me is that Alienwares are backed up.

 

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evilping
3 Argentium

Re: Received your system?

It'd almost be quicker to just buy an Alienware Area 51 from Best Buy. 😛 They say they will ship it within one business day.

Pretty sad, Dell.

Evil.

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GreenDogHead
1 Copper

Re: Received your system?

Wow my original order on the 5th  now shows as canceled, what the hell? and a new order has been made today and is processing? and the EDD is on 3/8........ what's going?

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evilping
3 Argentium

Re: Received your system?

Wow my original order on the 5th  now shows as canceled, what the hell? and a new order has been made today and is processing? and the EDD is on 3/8........ what's going?

Don't worry you weren't going to get it on the original EDD... and you won't get it on 3/8 either.  Oh... and don't bother calling Dell because they'll either a) lie to you or b) not know what's going on.

Evil.

Phlsolo316
1 Copper

Re: Received your system?

Dell just sucks all around, its like we try to give them our money and they don't want to take it, the customer service sucks and all you hear is lies, lies, lies. I am going to purchase laptop somewhere else maybe HP or Newegg

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