Due to the amount of delays AW is having, I thought it would be a good idea to kind of track the build progress of these systems, or at least have a guess.
Please post your order date, system type (just the model), and your shipping date.
telll me what you guys think of this
sorry for the long post
First off i just want to say that i am on the dell payment plan( very bad idea) . i had a XPS 630i but that had so many problems. well really just one it locked up on me many times. Everytime i called in the tech person would do the same thing over and over again each tome and the problem would not get resolved. so they decided to first replace my graphics card and that had no effect my system still locked up (i had already ran several deep system scans and nothing came up as well as flashed the bios and clean the the registry). then they replaced my hard drive (only one even though i had 2 ) and that did not work my system still froze. So finally they decided to swap my system for an xps 8100 and an agent would call me and go over the specs with me. that never happened !!! so finally when i got the order number the specs of the 8100 did not even come close to matching the specs of my xps 630i so finally after several calls and hours later i was told that i would receive an alienware aurora as an replacement and when i was done with that agent after going over the specs it was the same or a bit better in some parts. when i looked at the order a few days later none of the specs were right and the computer was worse than mine. so began the cycle again so finally it was fixed and i was set to what i should be. Now the Xps 8100 arrived so i refused to sign for it and told them to return it to sender which is what i was told to do by the resolution specialist then about a week a person called from dell asking where the xps 8100 was!!!!!! Well it took almost 3 weeks to get here so how on earth would it come back in 1 week?!!!!! Now i get the alienware aurora about 3 weeks later and late. Now this whole time i payed dell for a computer that did not work right for 3 months which works out to be $245.31. this is not on top of the software support that i had to buy which was about $120 and they said that i used one incident but they never could fix or they said that it was a hardware problem. so wanted something to compensate me for the time lost and money spent. i asked for a monitor and i was told no so asked for a blue ray drive for my computer and looks like i wont get one. i was offered a McCaffe or a office home and student edition. both of which i already have . I do not want to talk to some one over in India!!!!!!! I want to talk to some one in America!!!!!
Hey flightca, correct me if Im wrong but Ive definitely read this before...maybe in another thread?
this is why I said I hope it doesnt arrive in a condition that Id be forced to have to send back to Dell.
Just from reading stories like yours and many others on this board and all over the internet it really
looks like dells replacement times are way beyond unacceptable. 6 months to receive a replacement
PC is an eternity to those of us who who entertain ourselves by watching movies and playing games
or even something like making a living by working on their computers, 1 month is not acceptable!
Imagine being without your car for 6 months...
First and foremost - this is not the proper thread for your post. This thread is to compare order dates vs delivery dates, etc.
Sounds like to me you should return your DELL and request a full refund and go else where if you've had such a bad experience. Granted, Dell may not have the best customer service, but you can't expect them to be 100% perfect all of the time.
My unit has come in free of defects, a few days AHEAD of original schedule dates. I can't complain at all. My experience with Dell has been just fine. Nothing overly special, but nothing horrible like your story either.
Dell is obviously having some issues. But as I continue to read this tread more and more people are saying their units are shipped and I see less and less about delays. There are a few who still haven't gotten their system, but looking at it from an outsider point of view, it looks like Dell is trying to make things right and trying to get the units out the door.
But as I said, instead of wasting your time on forums, I'd demand my money back, return whatever junk they've sent you and find another source for PC's there are several routes you can take there.
Aurora ALX, i7 920, 5870
original date: 12/16/2009
New date as of today: 12/21/2009
And don't bother calling to find out why. Was on hold for 20 minutes, spoke to someone in Indonesia I think, and they informed me that they have absolutely no idea why it was delayed. Come on dell... if a part is backordered, man-up and let us know BEFORE we order. This is such a shady business practice. I ordered a Dell about 5 years ago and had ZERO problems. What's the deal?
Aurora, i7 975, GTX260
Original date: Unknown
Estimated Delivery Date:Data Temporarily Unavailable
This is a system exchange from a XPS 730. Started 11/13 for the exchange. Received system specs 11/27.
EDIT (12/11/2009): Currently order is in the "boxing stage".
Order Date: Dec 5th
Delivery Date: Dec 30th
1 Intel® Core™ i7 920 2.66GHz (8MB Cache) Quad Core Processor
1 6GB Triple Channel 1067MHz DDR3
1 Alienware Multi-Media Keyboard
1 No Monitor
1 Single 1GB GDDR5 ATI Radeon™ HD 5870
1 750GB - SATA-II, 3Gb/s, 7,200RPM, 16MB Cache HDD
1 Cosmic Black, Alienware Aurora Chassis
1 Genuine Windows® 7 Home Premium, 64bit, English
1 Alienware Optical Mouse, MG100
1 AlienFX Color, Plasma Purple
1 Adobe Acrobat Reader
1 Single Drive: 24X CD/DVD burner (DVD+/-RW) w/double layer write capability
1 Creative Sound Blaster® X-Fi™ Titanium
1 Automatic Updates: Enabled
1 Alienhead Glow
1 1 Yr Ltd Hardware Warranty, InHome Service after Remote Diagnosis - Important Information
1 Steam and Portal™ Factory Installed
World of Warcraft Preinstall Edition
1 Alienhead Chrome Blue
1 Alienware™ High-Performance Liquid Cooling