photoscubaman
2 Bronze

Re: Service engineer made things worse! trying to get system replaced

Update!

 

The manager who has authorised the replacement system is out of the office for the week.

No progress made, no order number generated.

 

Person who orderes the replacement system will not do so with out the managers direct aproval, has

seen emails that show the systems been authorised but will not action!

 

This is a never ending story. Laptop has been dead now since December 14th 2009

To make things worse i have just ordered a Alienware area51 ALX, I must be Mad!

 

 

0 Kudos
photoscubaman
2 Bronze

Re: Service engineer made things worse! trying to get system replaced

Update

Normal 0 false false false EN-GB X-NONE X-NONE MicrosoftInternetExplorer4

I had been offered and agreed on the specifcations of my replacement systen on 29th january

Dear Mr. ########

 

the point is, this is not about us deciding not to upgrade your display to RGB as Mr. ####### promised. At the moment, it is not technically possible to book the RGB display with the machine in EMEA region as it has been withdrawn.

 

Due to the reason above, Mr. ####### won't be able to help you on Monday either.

 

But it's up to you to wait, of course.

 

I am sorry for the dissapointment - we were trying to bring the case to satisfactory end.

 

Kind regards

 

##### ######

 

DELL The Gift that Keeps Giving!

 

This is beyound a joke, its poor customer service to the extreme.

 

I really don't know how to keep going, and why i was stupid enough to order an Area 51 ALX desktop

 

Insanity is doing the same thing over and over and expecting a different outcome


 

0 Kudos
photoscubaman
2 Bronze

Re: Service engineer made things worse! trying to get system replaced

Still waiting

 

Have been given the option to have the system with the normal lcd screen or wait for the RGB to come back into stock.

 

Well after this long whats abit longer?

 

so i will wait, have gottten used to this by now.

 

its 2 months tomorrow since the engineer killed my laptop and 5 months not working as designed!!!

 

 

0 Kudos
photoscubaman
2 Bronze

Re: Service engineer made things worse! trying to get system replaced

Quick Update

 

Still waiting!

 

no signs of my replacment even being ordered yet

 

 

0 Kudos
MarkTrav
3 Argentium

Re: Service engineer made things worse! trying to get system replaced

that sucks mate. i know how you feel. i had to wait 5 months for a replacement system.. worst part is.. the system i received didn't work.. 

0 Kudos
photoscubaman
2 Bronze

Re: Service engineer made things worse! trying to get system replaced

Still waitting,

 

looks like it could be the end of march before it gets resolved!!

 

this sucks

0 Kudos
MarkTrav
3 Argentium

Re: Service engineer made things worse! trying to get system replaced

thats ridiculous.

0 Kudos
photoscubaman
2 Bronze

Re: Service engineer made things worse! trying to get system replaced

Now gone through 3 months mark

 system dead and now replacement insight!

 next business warrenty my?

0 Kudos