Some issues with my new Alienware

I ordered an Alienware 15 from the Dell Outlet and so far I am very happy, but I do have a couple issues.  This is a refurb (going by the green sticker on the bottom). 

When it arrived, the OS was installed on the HDD instead of the SSD.  I resolved that myself. (see my other post).

Also, and this is nit-picky I know, but it is covered in handprints and fingerprints.  The sticker says it is refurbished by GENCO, so maybe they need a refresher over there on cleaning a computer and on imaging the drives.  If I wasn't savvy with computers, I suspect that you would have had to pay someone to fix it for me.

Anyway, really like the computer and just wanted to share my thoughts for the Dell folks.

Alienware 15

I7-4710HQ @ 3.50 GHz
16GB RAM
128GB M.2 + 1TB Samsung EVO PRO 850
4GB NVidia GTX 980M
ASUS VG248QE Monitor
Razer DeathStalker Keyboard
Logitech G700s Mouse

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2 Replies

RE: Some issues with my new Alienware

Thank you for sharing this information with us in the forum. We are sorry you had to deal with those issues upon receiving the system. We hope you enjoy the Alienware system. 


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Alienware-Rodrigo
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RE: Some issues with my new Alienware

Thanks.  I am sure I will enjoy it.  Just ran 3DMark and WOW!  Blew my Asus ROG G551JM out of the water.  Now I am ready for Witcher 3 in a few weeks!

Alienware 15

I7-4710HQ @ 3.50 GHz
16GB RAM
128GB M.2 + 1TB Samsung EVO PRO 850
4GB NVidia GTX 980M
ASUS VG248QE Monitor
Razer DeathStalker Keyboard
Logitech G700s Mouse

0 Kudos