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gilbert36
1 Nickel

What causes my display driver to stop working half a dozen times through-out the day when I am on Facebook?

What causes my display driver to stop working half a dozen times through-out the day when I am on Facebook? It claims to have fixed the problem but everything except the close button on my browser and FB freezes and the only way to continue is to close it. Then open the browser (latest of FireFox browsers) and start all over! This has been going on for a couple months now. I have an Inspiron M531R laptop with Windows 8.1 that this is happening on. Only had the computer since bought it new in Feb. 2014. Any suggestions / answers / help would be appreciated! [:^)]

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Moderator
Moderator

RE: What causes my display driver to stop working half a dozen times through-out the day when I am on Facebook?

Hi gilbert36,

I would suggest you to uninstall and reinstall the video card driver from Dell website as these drivers are tested on the Dell system. Please follow the steps mentioned below to uninstall the video card.

  1. Open the charms bar by moving the mouse to right top corner of the screen and in the search box, Start typing devmgmt.msc and then press enter.
  2. Select the Display adapters listed and right click on it.
  3. Now select properties.
  4. In the properties window, under Driver tab, click on Uninstall button.
  5. Check “Delete the driver software for this device.”
  6. You want to delete the driver click OK.

After the uninstall finishes restart the system. Then reinstall the video card driver on the system for issue resolution. Please enter your service tag # on the link below, select the OS, then download the video card drivers from Video section onto the system and install it.

http://dell.to/18r60nI

Please let me know if this helps.

cgilley
2 Iron

RE: What causes my display driver to stop working half a dozen times through-out the day when I am on Facebook?

Gilbert - is this the dreaded "The display driver has stopped working and has been restarted." message?

cg

gilbert36
1 Nickel

RE: What causes my display driver to stop working half a dozen times through-out the day when I am on Facebook?

Yes, I believe that is the exact wording. Why is did you say "dreaded"? Meaning something really bad or just silly?   [Smiley Happy]

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gilbert36
1 Nickel

RE: What causes my display driver to stop working half a dozen times through-out the day when I am on Facebook?

Hi Dell-Ravi BC! Thanks for your reply. Another question....If I uninstall the driver software for the display adapters then on restarting the system how will my display be working to allow me to see to choose to re-install the driver software? Won't that basically disable my display / video card?

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Moderator
Moderator

RE: What causes my display driver to stop working half a dozen times through-out the day when I am on Facebook?

Hi gilbert36,

Only basic video card drivers are loaded by the operating system if you uninstall the video card drivers on the system.

cgilley
2 Iron

RE: What causes my display driver to stop working half a dozen times through-out the day when I am on Facebook?

I use my laptop for development.  I have been fighting Windows, Dell, AMD, and the beasts of hell trying to resolve this issue.  Most of the time, the driver stops, resets, and the worst thing is that it just flickers.  Today, it's locked up with a black screen.  I'm on my second motherboard and third graphics card - I think.  I'm not sure if the 2nd tech who broke my system ever swapped the motherboard (I didn't watch him).

Dreaded is how much time I have wasted with a PREMIUM laptop from Dell.  My next course of action is to return the unit to depot.  With that said, if you do some research on this issue, you will find that this has been a chronic problem with Windows 7, Windows 8 and NVidea / AMD cards.  There's all sorts of hocus pocus nonsense going on - like re-installing drivers.

Now, no offense Ravi, but this is about the silliest suggestion you can make to a customer.  The only thing sillier is to reinstall Windows.  Why do I feel this way?  Well, when I bought my 4700, Dell only shipped drivers for the 4000M card.  Since then - you're now shipping the 4700M - but Dell has never updated the drivers.  Worse, I see OTHER Dell tech's suggesting people go to AMD's site for the latest drivers.  You people so silly.

This problem has been on going for AT LEAST 3 YEARS.  FIX IT.

Gilbert - do you use your laptop in multi-display mode?  I've found that if I leave my external monitor disconnected (hdmi - sort of has issues, displayport is bat *** crazy), it's more stable.  I'd like to know.

gilbert36
1 Nickel

RE: What causes my display driver to stop working half a dozen times through-out the day when I am on Facebook?

Hi CGILLEY! Thanks for that info. Wow, I have always been a fan of the AMD computers and that is one of the reasons I got this one. With what you have said makes me think I made a mistake with this one. You said you wanted to know if I used an external monitor with my laptop...No, I do not and have never even tried that even though I knew it was supposed to be able to do that. And now I wish I had purchased the extended warranty that for financial reasons  I did not purchase, lol! Oh boy! Come to think of it I did have a display problem with an HP / AMD computer previously and uninstalling and reinstalling the drivers is exactly what they had me do with it and never did fix the issue.

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Moderator
Moderator

RE: What causes my display driver to stop working half a dozen times through-out the day when I am on Facebook?

Hi gilbert36,

I hope the previous steps of uninstalling and reinstalling video card drivers have fixed the issue.

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cgilley
2 Iron

RE: What causes my display driver to stop working half a dozen times through-out the day when I am on Facebook?

Hi Gilbert!  Merry Christmas. 

I finally resolved my issue by purchasing an M4700 off ebay.  This one is slightly different - i7 code, but same graphics card, display, a little different wireless.  Guess what?  Not a single "Display Driver has stopped working" burp since I've started using it.  And this is with the same solid state disk drive I was using in my misbehaving model.  So, I believe I have localized the issue to the unit.  My gut feel is that the laptop makers, the video chip makers and Microsoft are doing this little dance with no one taking responsibility.

FWIW, I don't think you made a mistake buying Dell - in my search to resolve this issue, this problem has been on going for 3+ years, across both NVidea and AMD, and HP, MSI, Dell, etc.  I believe its a systemic issue, since so many of the players use the same basic components.

Ravi - you might forward this discussion to someone in management who actually cares.  I don't buy Dell because of price - they are not the cheapest, but I do buy their quality.  My perception is changing in that Dell's brand is becoming a commodity - meaning lowest price is all that matters.