2 Bronze

Who comes up with these delivery dates?

Ordered my M17x on Oct 13, original deivery date was Nov. 6 than delayed to Nov 13th and delayed again to Nov 20th, I have been recieving email about delays early on Tuesday mornings I would magine I will get another saying it is delayed again to the 27th, Was hoping to beat the COD MW2 release but its looking like I will continue to stare at a box unable to play. And when I do call about delays I get treated like I am out of line for calling. Where are alienware comps buit and where are they shipped from?  Has anyone recieved an order from dell on time recently? Thanks just venting

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19 Replies
2 Bronze

Re: Who comes up with these delivery dates?

Well called today delayed agin to Dec 1, they say its the processor is on back order.

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3 Silver

Re: Who comes up with these delivery dates?

dell is making me angry too. constant delays.

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2 Bronze

Re: Who comes up with these delivery dates?

Mind me asking what processor you ordered with your m17x

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2 Bronze

Re: Who comes up with these delivery dates?

I got the quad Q9000, called the other day and looking like delay #6 is coming for me very soon.

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2 Bronze

Re: Who comes up with these delivery dates?

Same processor that I ordered mine with.  Still in production Humm i don't know if I could put up with 6 delays.  Maybe 2 the most.  6 is a lot.  I don't see how hard it is for them to block people from ordering that processor if there getting backed up or its on back order.  But for some reason they let them order it and they end up having to wait and wait for there computer.  Or let them know before had that there is going to be a delay in your order then people wouldn't be so upset and not let people spend over 2 3 grand then tell them 2 days before its suppose to ship and say theres a delay.   

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2 Bronze

Re: Who comes up with these delivery dates?

Well I have to say I am pretty surprised, still no word on when I will get comp. but customer service for me was great. Called and recieved bad news of delay  number 3 all the way to Dec. 1 and was annoyed but then this morning out of the blue recieved another call from a supervisior who stated   she would expidite my order and give me overnight delivery and Tactix mouse and headset that is part of the newest offer now that wasnt avalable during the period I ordered and have windows 7 loaded even thou I was just getting a free windows 7 coupon. About an hour later recived another apology call and a reassurance that they would work towards getting my order to me ASAP. It sucks that I am over a month waiting but I can not complain about how the customer service department has worked for and with me to get things going. Just getting a call is better than checking status or hearing that terrible phone order status line message. Keeping fingers crossed here.

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2 Bronze

Re: Who comes up with these delivery dates?

I ordered my M17X last night.  This morning I called customer service to see if I could add more RAM to the laptop.  I was told that all the parts were available, that the machine was in the building process and that I couldn't make any changes to the machine configuration.  My expected Ship date is 12/8/2009.   From the sounds of it, I won't get mine until Christmas or later.

 

I'll keep everyone posted.

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2 Bronze

Re: Who comes up with these delivery dates?

Called to check order today and more of the same news, my delivery date went back to Dec 4th and was told orders are coming in so fast that they are running out of processors and their supplier cant keeps up with the demands. So still getting nothing but headaches from dell.

2 Bronze

Re: Who comes up with these delivery dates?

Just checked my status and my laptop is still due to ship on 12/8/2009, but the headset and mouse are now moved to 12/15/2009.

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