Ordered a standard offer of a VOSTRO. Order placed on 11-10-09. NEVER received even a email stating the purchase was complete. NEVER received an email with estimated delivery date. Login at Dell website and see purchase is complete delivery date estimate to be 11-20-09. Now 10 days for an off the shelf offer is a little long in my eyes. Then looked a couple of days later and estimated delivery date moved out to the 30th of November. Well I think if I am waiting 10 days what the heck another 10 no big deal. HA.... So I send an email to customer support and get a reply three days later stating the order is still due to be delivered on the 30th. I had even mentioned in my email to support about the possibility of canceling the order and when they replied they did not even comment on that. So..... Here I am thinking what the hell another 10 days makes might as well go for it. Well a day after I received the response from the "Support" department I take a look at my delivery date and now it says the 7th of December....My god how long does it take to make a Laptop.....
Now I have not received 1 email from them in regards to everything from the order to all the delays. This is RIDICULOUS... I have been a long time customer of Dell and have to say this is the worst experience I have ever had with this company. Now my question is what to do??? I refuse to sit on hold for hours on end or to deal with an incompetent support tech. Has anyone got any ideas how to handle this easier than sitting on the phone speaking to an out of country support department?
I have to say this experience is absolutely nuts. I will never buy another DELL and I can assure you I will let everyone I know about this experience.
Anyone got any ideas??
Anyone got any ideas??
Toshiba? Great laptops IMHO.
Mis Dos Centavos,
Gadfly at large
Helping Dell Customers here since 1998
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Toshiba Tecra M1
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cancel your order. Dell is completely out of control at the moment. Their absolutely ridiculous customer service , false advertising, bating and switching, unreal dealys, shortage on supplies. I ordered 2 dell systems and cancelled them both.
CANCEL YOUR ORDER. DO NOT WASTE YOUR TIME UNTIL DELL GETS THINGS STRAIGHTENED OUT. They need some new people in upper management.
Thanks for your replies... I did buy a LENOVA a while ago and had excellent service and excellent delivery. they have this company beat by a landslide. I know canceling will be a real challenge Heck they may even try to charge me the 15% on the cancel. I just cannot understand why this company has allowed itself to go so far down. everywhere ya read people are having problems with them. look at their stock...
Anyway am going to try to cancel would be alot better if someone from DELL read this and would give a response also. Heck a email would be welcome from DELL.
they can't charge you 15% unless you have actually received it. If your order has been delayed and you haven't received anything, you are allowed to cancel. It should even state it in your "we apologize but your system has been delayed" email. I'm 200 percent positive on this.
Cancel your order and buy a Toshiba, HP or an ASUS.
I checked my email this morning and got a ship notice on my M17X. It is supposed to be delivered by Dec 2nd. FedEx is already tracking it.
These delays must be because of the i7 processor. I didn't order mine with one since reports showed only a 3 to 4% increase in performance. This is due to most games / applications not being optimized for a Quad Core processor. Either way, mine is on the way and now I get to see if I get the audio stuttering problem. For record, here is my specs on my machine:
Core2 Duo T9600 2.8GHz (6MB Cache, 1066MHz FSB)
4GB Dual Channel DDR3 at 1066MHz 2 x 2048MB
1GB Dual NVIDIA GeForce GTX 260M - SLI Enabled (NB10E-GT1)
500GB 7,200RPM (xMB Cache)
Genuine Windows 7 Home Premium, 64bit, English
Slot-Loading Dual Layer Blu-ray Reader (BR-ROM, DVD+-RW, CD-RW)
MORE THAN 2 MONTH WAITING AND NOW STILL HAVE TO WAIT MORE.
TO BE HONEST, WAITING WITHOUT EVEN BEING SURE WHETHER WILL HAVE IT OR NOT.
STUDIO XPS 16 1645 i7
Ordered 09/27 - EDD 10/19 - Cancelled by Dell ( Wireless card Compatible)
Reorder 10/22 - EDD 11/13 - Delay to 11/20 - Cancelled by Dell ( ATI Graphic Card out of stock + i7 back-order)
Reorder 11/19 - EDD 12/15 - Already Expedited
Today, I have received an e-mail saying that my order is built and in transit to the shipping facility.
Normal time in this routing position is 48-96 hours.
Waiting to see what will happen..
Yeah mine didn't have a delay. I just seen that everyone else on here was having delays and wondering if I would run inito that problem. I didn't have a delay thank god.
Well another amazing twist to my crazy tale. I called today to find out what was going on and my order and it was canceled by dell and was given no response or reasoning to why. After a few apologies and a transfer to a sales rep I placed a re-order, well after a very nice discount, gift cards and add ons with no additional charge and next day shipping I ended up with a better laptop than my additional order and it cost me 37 dollars less. So lets keep fingers crossed again that I might have it sometime in the near future.
Well a final update.....reorder went thru on Dec 1 and it shipped today, looking like ordering thru the website was my proble the first time, used a recommended sales rep from a friend and my order was moved along smoothly and recieved updates and any calls I make to check progress are made to north american operators and deal with just 1 person my sales rep. There were supposed parts delays and other problems with my first order but it turns out that a majority of orders placed between Oct 1 thru Oct27 made online were either cancelled or delayed many times because of a online error and bad overseas operators and managers unable to find the problems until it is cancelled. So next week it looks like I will finally end this annoying processes.