Ordered my M17x on Oct 13, original deivery date was Nov. 6 than delayed to Nov 13th and delayed again to Nov 20th, I have been recieving email about delays early on Tuesday mornings I would magine I will get another saying it is delayed again to the 27th, Was hoping to beat the COD MW2 release but its looking like I will continue to stare at a box unable to play. And when I do call about delays I get treated like I am out of line for calling. Where are alienware comps buit and where are they shipped from? Has anyone recieved an order from dell on time recently? Thanks just venting
Well I have to say I am pretty surprised, still no word on when I will get comp. but customer service for me was great. Called and recieved bad news of delay number 3 all the way to Dec. 1 and was annoyed but then this morning out of the blue recieved another call from a supervisior who stated she would expidite my order and give me overnight delivery and Tactix mouse and headset that is part of the newest offer now that wasnt avalable during the period I ordered and have windows 7 loaded even thou I was just getting a free windows 7 coupon. About an hour later recived another apology call and a reassurance that they would work towards getting my order to me ASAP. It sucks that I am over a month waiting but I can not complain about how the customer service department has worked for and with me to get things going. Just getting a call is better than checking status or hearing that terrible phone order status line message. Keeping fingers crossed here.
I ordered my M17X last night. This morning I called customer service to see if I could add more RAM to the laptop. I was told that all the parts were available, that the machine was in the building process and that I couldn't make any changes to the machine configuration. My expected Ship date is 12/8/2009. From the sounds of it, I won't get mine until Christmas or later.
I'll keep everyone posted.
Called to check order today and more of the same news, my delivery date went back to Dec 4th and was told orders are coming in so fast that they are running out of processors and their supplier cant keeps up with the demands. So still getting nothing but headaches from dell.
Ordered a standard offer of a VOSTRO. Order placed on 11-10-09. NEVER received even a email stating the purchase was complete. NEVER received an email with estimated delivery date. Login at Dell website and see purchase is complete delivery date estimate to be 11-20-09. Now 10 days for an off the shelf offer is a little long in my eyes. Then looked a couple of days later and estimated delivery date moved out to the 30th of November. Well I think if I am waiting 10 days what the heck another 10 no big deal. HA.... So I send an email to customer support and get a reply three days later stating the order is still due to be delivered on the 30th. I had even mentioned in my email to support about the possibility of canceling the order and when they replied they did not even comment on that. So..... Here I am thinking what the hell another 10 days makes might as well go for it. Well a day after I received the response from the "Support" department I take a look at my delivery date and now it says the 7th of December....My god how long does it take to make a Laptop.....
Now I have not received 1 email from them in regards to everything from the order to all the delays. This is RIDICULOUS... I have been a long time customer of Dell and have to say this is the worst experience I have ever had with this company. Now my question is what to do??? I refuse to sit on hold for hours on end or to deal with an incompetent support tech. Has anyone got any ideas how to handle this easier than sitting on the phone speaking to an out of country support department?
I have to say this experience is absolutely nuts. I will never buy another DELL and I can assure you I will let everyone I know about this experience.
Anyone got any ideas??
Anyone got any ideas??
Toshiba? Great laptops IMHO.
Mis Dos Centavos,
Gadfly at large
Helping Dell Customers here since 1998
My systems ...
Dimension XPS D266 - Now retired
Toshiba Tecra M1
Dimension 4300 - Received DOA as a gift. Reinstalled XP and still working great
Dimension 9150 - Pent D 3.2GHz, 4GB dual-channel 533 DDR2 Windows 7 Pro, Firefox 3.6.14
Congrats to Jimmie Johnson #48 - FIVE time Nascar Sprint Cup Champ !!!!
cancel your order. Dell is completely out of control at the moment. Their absolutely ridiculous customer service , false advertising, bating and switching, unreal dealys, shortage on supplies. I ordered 2 dell systems and cancelled them both.
CANCEL YOUR ORDER. DO NOT WASTE YOUR TIME UNTIL DELL GETS THINGS STRAIGHTENED OUT. They need some new people in upper management.