When my alienware 15 r2 was running it suddenly shut down, when i turned it back on it said "Your battery has experianced a permanant failure". I restarted my computer and went to BIOS and under Battery Health it said the same thing. I believe that the only solution is to get the battery replaced, and i want to know if dell is going to replace the battery as im still under warranty. Also, what are the causes of permanant battery failure? I don't see the battery under my laptop so i'd have to open the laptop to get to the battery.
Dell's standard battery warranty is one year. For more information, please view the Dell Laptop Battery FAQ from the Dell support site.
Alienware-Rodrigo Dell | Alienware Technical Support #IWork4Dell Opening your case does not void your warranty! Check out Alienware Artificial Intelligence I can't always reply to PM's, if you need extra assistance visit: