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henrygoodelman
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Windows 10 Upgrade Killed Headphone Jack Connection, Then I Uninstalled All Audio

I have a brand new top of the line alienware 15 inch windows 8 cpu

and upgraded to windows 10 64bit

my headphone jack was not working

so I uninstalled the realtek Sound Blaster Recon3Di

and then tried to reinstall

now neither the speakers and jacks for headphones don't work at all

says no audio output device can be located

what should I download?

does it need to be saved somewhere specifically?

when I fix the speaker problem, will that repair the headphone jack issue too?

Thank you!

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38 Replies

RE: Windows 10 Upgrade Killed Headphone Jack Connection, Then I Uninstalled All Audio

Hi, 

Make sure your system is running the latest Bios version, click here for the download link (this Bios is for the Alienware 15 R2, if you have the R1 click here). Go to Device Manager and uninstall all of the audio drivers that you show under sound, video and game controllers, then restart the system. When it boots back up, install this driver and test the audio to confirm it works again.


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Alienware-Rodrigo
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henrygoodelman
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RE: Windows 10 Upgrade Killed Headphone Jack Connection, Then I Uninstalled All Audio

I clicked through to the 2nd BIOS update link and that was the one that was correct, and it has now been installed successfully... thank you for that advice!

I then deleted everything from sound, video, game controllers in device manager.

After installing and restarting, now the new driver is listed there...

but it's still reading no audio output devices and there's no sound...

what to do next? i tried clicking update driver and check for problems...

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RE: Windows 10 Upgrade Killed Headphone Jack Connection, Then I Uninstalled All Audio

Hi, 

Right click on the speaker/audio icon on the taskbar and select Playback Devices, what do you show for the default device?


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Alienware-Rodrigo
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henrygoodelman
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RE: Windows 10 Upgrade Killed Headphone Jack Connection, Then I Uninstalled All Audio

Thank you for the reply.

It says no audio playback devices installed.

I have also continued to select which driver update the device manager should use, and have also attempted to utilize the original high definition audio device option too.

When I run the soundcard diagnostics check the below message is shown when the test does not successfully complete.

https://www.dell.com/support/home/us/en/19/Home/Index/SoundCard 

We are unable to find the selected device. The device driver for your selected diagnostic is either not installed or installed incorrectly. Please ensure your device is enabled through your device manager or go to Drivers and Downloads to install the latest driver.


2015-11-15 09:13:37, Info CSI 00000cd9 [DIRSD OWNER WARNING] Directory [ml:80{40},l:78{39}]"\??\C:\WINDOWS\diagnostics\system\Audio" is not owned but specifies SDDL in component Microsoft-Windows-AudioDiagnostic, pA = amd64, nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}

2015-11-15 09:13:21, Info CSI 00000bee [DIRSD OWNER WARNING] Directory [ml:92{46},l:90{45}]"\??\C:\WINDOWS\diagnostics\system\Audio\en-US" is not owned but specifies SDDL in component Microsoft-Windows-AudioDiagnostic.Resources, pA = amd64, Culture = [l:10{5}]"en-US", nonSxS, PublicKeyToken = {l:8 b:31bf3856ad364e35}

This is from the diagnostic check on sfc /scannow

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henrygoodelman
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RE: Windows 10 Upgrade Killed Headphone Jack Connection, Then I Uninstalled All Audio

I have also continued to select which driver update the device manager should use, and have also attempted to utilize the original high definition audio device option too.

When I run the soundcard diagnostics check the below message is shown when the test does not successfully complete.

<ADMIN NOTE: Broken link has been removed from this post by Dell>;

We are unable to find the selected device. The device driver for your selected diagnostic is either not installed or installed incorrectly. Please ensure your device is enabled through your device manager or go to Drivers and Downloads to install the latest driver.

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henrygoodelman
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RE: Windows 10 Upgrade Killed Headphone Jack Connection, Then I Uninstalled All Audio

still no sound

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RE: Windows 10 Upgrade Killed Headphone Jack Connection, Then I Uninstalled All Audio

Hi,

Can you post a screenshot of what you show under sound, video and game controllers in Device Manager?


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Alienware-Rodrigo
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henrygoodelman
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RE: Windows 10 Upgrade Killed Headphone Jack Connection, Then I Uninstalled All Audio

Though I'd likely have to uninstall all of the other options to get it to show in the list, and it has definitely previously been included there before, the recommended july update did not repair this problem.

awns.jpg

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RE: Windows 10 Upgrade Killed Headphone Jack Connection, Then I Uninstalled All Audio

Hi,

Thanks for providing the screenshot. If you show something regarding Sound Blaster on the Programs and Features list, please uninstall it. Also uninstall the Sound Blaster driver from Device Manager again. Restart the system and install this driver. Let me know how it goes.


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Alienware-Rodrigo
Dell | Alienware Technical Support
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