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Windows Hello can't find camera since update. Must enter PIN to log in
Just purchased an Alienware 17 R4. Not even a month old and an update came out for the eye tracker, which couldn't finish updating. Now Windows Hello facial recognition won't work and I have to use the PIN to log in. Please tell me that Windows has come out with a work around for this.
Alienware - Rodrigo
7 Technologist
7 Technologist
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4.4K Posts
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February 2nd, 2017 10:00
Hi,
Send us your Service Tag in a PM so we can look into this,
MOS_DIMOV
1 Message
0
February 3rd, 2017 13:00
I have absolutely the same issue. Wondering did you find a fix?
Skibo187
1 Message
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May 1st, 2017 18:00
Dude, Doing the same thing, my system is !
DanielClayton
3 Posts
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August 9th, 2017 00:00
has anyone found out anything new about this problem... windows Hello worked just find now it says it cant find the camera... tobii eye tracking works it just does not register for windows hello.
I have a 17r4... and am running windows 10 pro insiders preview 16257 170728-1630
MobileGeek
1 Message
0
November 4th, 2017 05:00
I am also having this problem. The funny thing is, it never works on a cold boot, but if I log in, then restart my computer, it works. Is this possibly a hardware problem?
215slothrop
15 Posts
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November 5th, 2017 06:00
Alienware 17 R4 here, same issue. Seems to be related to Fall Creator's Update, see : Windows Hello not functional after Fall Creators Update – Tobii Eye Tracking Support
Hope someone (M$ or Tobii), issues a fix soon.
speedstep
8 Wizard
8 Wizard
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47K Posts
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November 6th, 2017 09:00
Package Microsoft.BioEnrollment_10.0.16299.15_neutral__cw5n1h2txyewy+App was terminated because it took too long to suspend.
Looks like driver issue that microsoft will have to fix.
My take on this would be to de install the camera driver and deinstall the Toby Eye software.
Then Reboot and do any windows updates.
Then RE-inSTALL the camera driver and RE-inSTALL the Toby Eye software and Reboot and see if that fixes it.