8 Krypton

X-51 BSOD - nvlddmkm.sys

Been occasionally getting crashes with the below info in my logs. Looks like it is related to either the nvidia 555 card or driver? Anyone else seen this before, i'm hoping it's something simple. Also these crashes dont occur during any gaming. Last crash occurred while browsing my folders.

Fault bucket X64_0x116_TdrBCR:4:C000009A_IMAGE_nvlddmkm.sys, type 0

Event Name: BlueScreen

Response: http://wer.microsoft.com/responses/resredir.aspx?sid=1&Bucket=X64_0x116_TdrBCR:4:C000009A_IMAGE_nvlddmkm.sys&ID=433a709d-cfca-4489-8790-f4c3f44d7c2a

Cab Id: 0

Problem signature:

P1:

P2:

P3:

P4:

P5:

P6:

P7:

P8:

P9:

P10:

Attached files:

C:\Windows\Minidump\022712-27955-01.dmp

C:\Users\rich\AppData\Local\Temp\WER-43524-0.sysdata.xml

C:\Users\rich\AppData\Local\Temp\WERD622.tmp.WERInternalMetadata.xml

These files may be available here:

C:\ProgramData\Microsoft\Windows\WER\ReportArchive\Kernel_0_0_cab_0c450b17

Analysis symbol: X64_0x116_TdrBCR:4:C000009A_IMAGE_nvlddmkm.sys

Rechecking for solution: 0

Report Id: 022712-27955-01

Report Status: 1

0 Kudos
32 Replies
8 Krypton

Re: X-51 BSOD - nvlddmkm.sys

try hwmonitor free app.... how are your GTX555 temps at idle and in-game?  

Should be near 70C at LOAD when gaming.  Of course the ambient temp will impact that temp + or -.  But if your massively above that it would not be normal.

0 Kudos
8 Krypton

Re: X-51 BSOD - nvlddmkm.sys

when gaming or under load, pretty much stays at 70c.

havent had it crash while gaming. it's idle around 45C - 50c

0 Kudos
8 Krypton

Re: X-51 BSOD - nvlddmkm.sys

Also I am using hdmi from the nvidia card.

 

also peek temp I just got playing at max settings. Room Temp around 68/70F.

temp 76C

Fan 45 %  1980 rpm

0 Kudos
Moderator
Moderator

Re: X-51 BSOD - nvlddmkm.sys

Test the video card using the DVI-I-1 port furthest from the HDMI directly to the monitor DVI port and see if the issue continues.



Social Media Support
#IWork4Dell
Technical Support (Desktops, Monitors, Laptops)
0 Kudos
8 Krypton

Re: X-51 BSOD - nvlddmkm.sys

Will try that tomorrow. Weird thing is it doesnt happen under load or while gaming.  I can just be copying files or browsing folders - then out of the blue freeze/crash. I can go a day or more without seeing the issue.  Highst temp while gaming has been 85C. Fan is definately running.

No errors in event log.

Ran the stress test included in the Alien autopsy software - no prob. a couple times when I started AlienAutopsy the software would crash - click again and it's fine.

Thx!

Rich

-------

0 Kudos
8 Krypton

Re: X-51 BSOD - nvlddmkm.sys

Couldnt get it to happen with dvi but then again it doesnt do on demand with hdmi either. Usually crashes while idle -browsing files or a txt doc. pulled the card to check for any running cables (looked ok) reseated and now rubbing stress test - temp 82C fan 61% (2580rpm). curious if the error i get during the crash is similiar to those with the shutdown issue.

0 Kudos
8 Krypton

Re: X-51 BSOD - nvlddmkm.sys

found this on MS. This is value i recieved each time.

Bug Check 0x116: VIDEO_TDR_ERROR

The VIDEO_TDR_ ERROR bug check has a value of 0x00000116. This indicates that an attempt to reset the display driver and recover from a timeout failed.

Important Info If You Have Received a STOP Code

If you received a blue screen error, or stop code, the computer has shut down abruptly to protect itself from data loss. A hardware device, its driver, or related software might have caused this error. If your copy of Windows came with your computer, call the manufacturer of your computer. If you purchased Windows separately from your computer, Microsoft provides support. To find contact info for Microsoft or your computer manufacturer, Contact Support.

0 Kudos
8 Krypton

Re: X-51 BSOD - nvlddmkm.sys

ok.. just got off the phone with alienware support. Explained my problem. They uninstalled my Dell Nvidia drivers and downloaded / installed the latest from nvidia site.

Now we will just wait and see. I didnt realize there is a charge on a new machine under warranty if you reinstall anything without calling dell first when you get a blue screen :O.

If it crashes again i get my money back and and they will fix under warranty. So i got that going for me.

0 Kudos
8 Krypton

Re: X-51 BSOD - nvlddmkm.sys

rich000 wrote: "I didnt realize there is a charge on a new machine under warranty if you reinstall anything without calling dell first when you get a blue screen :O."

Are you saying they'll charge us?

0 Kudos