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X51, 2 years old, severely lagging randomly, BSOD, Freezing
I have bought my X51 almost 2 years ago and it was working fine until recently it has been lagging severely. Most times it is not straight away. It will take about an hour before it starts lagging and when I say lagging, I mean really bad lag. As in I cannot play games or watch videos because the stutter. I have run all the diagnostics I possibly could and did not find a problem. I have tried removing my drivers and re-installing them all but to no avail. I have also updated to the latest bios and the problem still occurs. The only problem with live support is the problem has a delay of about an hour before it occurs so I am really stuck on what to do. Looking forward to any reply. There is a DXDiag attached with all my specifications.
An example of my problem =
I will play for an hour on 1000 fps easily and then it will suddenly drop to about 30 and stutter and the audio will stutter because of the lag and it will become unusable Until I restart it. Which then fixes it for another hour.
Alienware-Naomi
1.8K Posts
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July 21st, 2014 12:00
Hi!
Check out this article and follow the troubleshooting steps. Also, make sure to monitor the CPU and GPU temperatures using HWmonitor.
Let me know how it goes!
TommyFamzy
15 Posts
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July 21st, 2014 14:00
i have that program but i dont know if my results are good or not
Alienware-Naomi
1.8K Posts
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July 22nd, 2014 15:00
Can you post a screenshot or tell me the maximum temperature reported on idle and stress? Make sure you check both the GPU and CPU temperatures.
TommyFamzy
15 Posts
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July 26th, 2014 06:00
This is non stressed. i dont really know what you mean by stressed because my max cpu usage is 4% http://gyazo.com/c763de71d52e9b69c83cb0d0bcb1cde4
Alienware-Naomi
1.8K Posts
0
July 28th, 2014 12:00
Try checking the temperatures while running Prime95. This software will stress the CPU.
TommyFamzy
15 Posts
0
August 2nd, 2014 18:00
Today i have had a BSOD( it flashed and restarted couldnt get information) And since then has been freezing when i go on a game, and needs turning off but when i turn off and try to reboot it starts up for 5 seconds then turns it self off and then turns self on again 15 seconds later, i have to repeat this process multiple times to start up the pc, also sometimes when i start it up i cannot see anything at all and my monitor doesnt detect anything from the pc. the only thing i can put this down to is my graphics card. but dell system detect and my boot analysis all come out perfect without issues. i will get you a stressed screenshot.
TommyFamzy
15 Posts
0
August 2nd, 2014 18:00
(BREAKING DISCOVERY) its not when im on a game it doesnt matter what im on its doing it now when i browse the web and when i was making the previous post it did so
TommyFamzy
15 Posts
0
August 2nd, 2014 18:00
This is a GIF Of me running hwmonitor at 100% cpu usage http://gyazo.com/be095363b1cc3a00cfab31a0603e3488
and this is a screenshot
http://gyazo.com/f780a0c6a33527efd76d72ec0bdd9e3d
these are results from prime95
http://gyazo.com/f09282e86da24415d729e96c460c449e
They all seem fine so i would put this down to graphics card, would you agree?
TommyFamzy
15 Posts
0
August 2nd, 2014 18:00
I havent had the problem that i Originally made this post about since i sent you the first screenshot, it has now moved onto What i have posted above
Alienware-Naomi
1.8K Posts
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August 4th, 2014 14:00
Can you try to retrieve the BSOD error code using BlueScreen View?
TommyFamzy
15 Posts
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August 5th, 2014 08:00
Here is a gif of all of my dump files
http://gyazo.com/aa37a47c4e994b408fe830046ee490ec
Alienware-Naomi
1.8K Posts
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August 6th, 2014 16:00
The BSOD error code 0x00000116 indicates a video card failure.
If after re-installing drivers and updating the BIOS the issue persists, the video card has to be replaced. If the system is in warranty, this replacement can be covered. I recommend you contact Tech Support in your country for further assistance.
TommyFamzy
15 Posts
0
August 21st, 2014 08:00
i have had yet another bsod with the same code, i have done all of the above how do i check if my warranty is still valid or renew it