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Lijie
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X51-R2, Latest supported driver for GTX670?

Hey,

I bought the latest X51-R2 three weeks ago with GTX 670 2G. However I have been getting random GPU crashes and machine rebooting, sometimes even when trying to log in windows 7. The symptom is that the screen suddenly turns black, and at the same time the fan starts blowing at 100% and then shortly the machine automatically restarts itself. I monitor the GPU's temperature and the highest is around 80C on full load. Also, once the GPU driver crashes, it tends to crash a lot on the same day. I'm trying to decide whether it is a software problem or a hardware one. So I want to confirm the following, what is the latest officially supported driver version for X51 GTX670? Should it be safe to upgrade to this version? Also, does anyone have any ideas on what could be wrong? Thanks!

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Moderator
Moderator

RE: X51-R2, Latest supported driver for GTX670?

Lijie,

You can load the retail 9/19/13 327.23 WHQL driver and test it. If it does not fix the issue, roll back to our 6/6/13 311.06 driver.

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Lijie
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RE: X51-R2, Latest supported driver for GTX670?

I'm pretty sure it is a hardware issue now. Even with the 311.06 driver, it still crashes randomly. 

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Lijie
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RE: X51-R2, Latest supported driver for GTX670?

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Moderator
Moderator

RE: X51-R2, Latest supported driver for GTX670?

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Lijie
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RE: X51-R2, Latest supported driver for GTX670?

ePSA passed but GPU kept crashing.

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Moderator
Moderator

RE: X51-R2, Latest supported driver for GTX670?

Email the team here: AWCC-Resolution_experts@Dell.com

They will need the following information -
Name:
Shipping Address:
Phone:
Best Time To Reach You:
System Model:
Service Tag number:
Issue Description:
Troubleshooting done:

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