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Last reply by 08-20-2013 Unsolved
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2 Bronze
2 Bronze

X51 Won't Turn on anymore.

I left for running errands last week, after checking my email and doing morning internet surfing with no problems. When I returned later that evening, the PC will not turn on. It is was purchased april 2012. I have had no issues with it until this. I checked the online troubleshooting, and searched for similar issues. I tried what was suggested and it still will not turn on. I am stumped on where and if the pc is damaged, broken, or dead. 

To make matter worse when I attempted to order a new psu, or get parts prices I am told by dell that there are not parts available to purchase, and they refuse to connect me to tech support because my warranty was expired.

Clarifications.

The PC was working normally before this, and no error messages or indications of failing components.

The pc shows no indication of power. No fans turning, no HDD spin up, no post.

The PSU / Power cord brick still illuminates on the end when plugged into an outlet.

I have removed every component looking for damage and replaced everything properly with no change.

I have tried power cycling, or static discharge by holding down the power button for 30 seconds and then attempting to power on to no effect. 

Replies (5)

Hi doodthedad,

If the computer has active warranty I shall go ahead and arrange for a service to replace the part.

Check warranty status: http://dell.to/10pMa86

Kindly private message me the service tag of the computer. To private message the service tag click my User name and click Start conversation.

Awaiting your response!

Thanks & Regards
Rajesh R
#iworkfordell
To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
If a post answers your question, please click "
Yes".

btw, i had that same issue with it not turning on... im pretty sure its your motherbaord... i even drained the battery etc all that jazz.... but even if u get another motherboard... its ganna fail to... im not hating on the system cause I love it, but I cant seem to keep it working longer than 2 wks

As I stated in my original question. I already used the FAQs and tried those actions. They didn't help anything.

this system is really bad, i had a tech come install EVERYTHING NEW in it to fix it..... and guess what, now its broken again... im very frustrated...

Dell Technologies

Hi doodthedad,

Refer the following links for more troubleshooting steps to isolate/resolve the issue:

http://dell.to/1bIi1YF

http://dell.to/1agmy6t

Awaiting your response!

Thanks & Regards
Rajesh R
#iworkfordell
To know  more about Dell Product Support, Drivers & Downloads, Order & Dispatch status -> choose your region US ; UK; India. For Dell support videos click Here.
If a post answers your question, please click "
Yes".

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