Youtube on Google chrome Crashes my PC.

Hi DestroyerRB,

Please try with another browser and check if the issue persists. In addition Please shut down the computer and then run the hardware diagnostics, follow the steps below.

Press the Fn + power this will intitate the hardware diagnostics. Let us know if there is any error code listed.

This EXACT thing is happening to me right now and I DO NOT KNOW HOW TO FIX IT. I tried what the representative who answered your question suggested, still nothing.

This EXACT thing is happening to me right now and I DO NOT KNOW HOW TO FIX IT. I tried what the representative who answered your question suggested, still nothing.

My apologies for the late response. I have done what you said and as a matter of fact Firefox works fine. Even then though, I want to use Google Chrome as it's my web browser of choice. . I will try that power diagnostic sometime and tell you my results. If there is any way to rectify this issues please let me know.

Thank you for your feedback and time.

If the problem is only on Google Chrome, I recommend you start by re-installing the application. 

Let me know how it goes!

Will do on the reinstall! Will keep you informed!

The issue lies in videos in general on Google Chrome it will crash on youtube and, notably faster, on services such as Vimeo or built in browser videos. I have stated before that I am using Firefox, as it works and does not crash my PC. But as stated before though Chrome is my choice of web browser and I would like to use it with no crashing. This is a great computer but it's sad when I can't use chrome on it.  If anyone knows the answer to this issue please do not hesitate to tell me. I have tried from compatibility mode to switching to intergrated graphics on my CPU figuring it could be my GPU's fault nothing works... it keeps crashing.

Operating System: (Still) Windows 8.1

Google Chrome Version:

This is what happens to my computer!!!

Look at my video below

Hit the nail on the head +JCF0R3VER. That is the exact same problem I am getting I will uninstall and reinstall Google Chrome later but to my recollection I believe I remember doing this and it did not help. JCFOREVER what Operating system are you running on by the way and have you uninstalled Chrome and reinstall it? This also happens when I run a program known as FlStudio. Hypothetically speaking Alienware team, if I did uninstall Chrome and still receive this issue what would you suggest for me to do about this highly vexing issue?

jcfor3ver,

You didn't specify if the problem affects just Google Chrome or other browsers and if happens when you watch videos in general or not. 

Please give us more details about the problem so we can provide better assistance. 

Hit the nail on the head +JCF0R3VER. That is the exact same problem I am getting I will uninstall and reinstall Google Chrome later but to my recollection I believe I remember doing this and it did not help. JCFOREVER what Operating system are you running on by the way and have you uninstalled Chrome and reinstall it? This also happens when I run a program known as FlStudio. Hypothetically speaking Alienware team, if I did uninstall Chrome and still receive this issue what would you suggest for me to do about this highly vexing issue?

We should try to rule out the software part first. It's very unlikely that a hardware issue would only affect 2 applications, but you can run the ePSA diagnostic to check for hardware errors. 

If the issue persists and nothing comes up on the hardware test, I would recommend doing a Clean Boot to check if another application is confronting with Youtube and FlStudio. If the problem started happening after you installed some software or driver updates, you could also try to do a System Restore or factory reset using AlienRespawn. 

Right, my thoughts exactly, I hate to wipe my PC but it would be wise to find out which driver is causing this issue before I start downloading programs galore. I will run this application you have given me, I will update you if I can fix this problem.