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alienware M17xR3
First, I sit it for my English evil. I have an alienware M17xR3, and the problem that I have is on that nothing any more the screen to ignite it puts totally in white and anything any more. Someone who has happened to him and could say something to me? I have changed already the motherboard, the graphical card and have tried with a new screen and it continues with the same failure ... it is incredible
Alienware-Naomi
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June 19th, 2014 14:00
Hi!
Please test and external monitor to confirm if it's an LCD or video card problem. If you get video on the external screen, try running an ePSA diagnostic to check for hardware errors.
marka2014
3 Posts
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June 20th, 2014 01:00
Alienware-Naomi
1.8K Posts
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June 20th, 2014 16:00
Are you able to connect the laptop to a TV so you can try to run the ePSA diagnostics?
marka2014
3 Posts
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June 21st, 2014 02:00
Alienware-Naomi
1.8K Posts
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June 23rd, 2014 08:00
If you were able to connect to an external monitor and didn't get any video, it indicates the problem is related to the video card. Try re-seating the card and if issue persists, I recommend you get in touch with Technical Support in your region for further assistance.