Unsolved
This post is more than 5 years old
34 Posts
0
1208
alienware dont boot up...
i have the new alienware 17 r3 with 6700 skylake and 980m
its brand new...when i close....the laptop i push shutdown....and then i try to push the power button..nothing happens( i close fast boot hybrid shutdown and intle management)
after 15 sec power button pushing or clicking....the button...5 beeps appear 5 beeps...cmos battery issue....is this issue from cmos battery is the same with power button?i dont know what to do...dell says the will send me new motherboard....for the cmos battery...for not boot up?what i will do
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
0
June 9th, 2016 08:00
Hello,
If the computer does not show display and it beeps 5 times it is not a boot up problem, it means that the computer does not complete POST. In that case it would be needed to proceed with hardware replacements, including the motherboard.
eviqnine
34 Posts
0
June 9th, 2016 10:00
The say bios battery and they will send me motherboard
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
0
June 9th, 2016 15:00
The Coin Cell battery does not ship separate, so that's why the whole motherboard is sent.
eviqnine
34 Posts
0
June 9th, 2016 16:00
Why they dont ship separated? U can remove it from the motherboard itsnot on the motherboard
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
0
June 10th, 2016 07:00
I know you can, but there is no part number for the battery only. Besides, the 5 beeps could also be a failure on the motherboard that is not reading the coin cell battery correctly, so that’s why it’s sent as well.
eviqnine
34 Posts
0
June 10th, 2016 07:00
I change the motherboard no the battery cmos the problem persists no 5 beeps now but power button is dead i push it 30 times t open and after ot the bios ahci became raid and performance cpu disable
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
0
June 10th, 2016 10:00
Please send me your Service Tag through a personal message.
eviqnine
34 Posts
0
June 10th, 2016 11:00
I send it
Anonymous
5 Practitioner
5 Practitioner
•
274.2K Posts
0
June 10th, 2016 15:00
Thanks!