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alienware m14x r2 replacement lcd screen brightness...
i recently have got my lcd screen replaced (of my alienware m14x r2) because it started showing a thin vertical blue line on the screen.
but after the change the new screen is missing a key feature of the original screen, the auto brightness control. earlier when the desktop background changed from dark to lighter images or video, the brightness used to dim accordingly. but in this new screen it does not happen. it adjusted well on the eyes and i miss that.
now i want to ask if i should go for another replacement or do the replacement screens simply don't have that feature ??
moreover the service guy who opened the case cracked the plastic screen cover at one place and now it does not fit well :(
plz help
thanks ...
Dell-Rajesh R
3.3K Posts
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July 31st, 2013 03:00
Hi shubhranshu shekhar,
I sincerely apologize for the Inconvenience.
When was the screen replaced?
Laptop brightness adjust is a software feature.
Refer the following links which has steps to resolve the issue:
http://dell.to/17homFV
http://dell.to/1aWhaTA
Let me know how it goes.
shubhranshu she
5 Posts
0
August 2nd, 2013 12:00
Thanks for the prompt reply... That issue is solved now.
And the screen was replaced on the 31st of July.
But from today I observed that the new screen, logo goes black along with the power button light for a few seconds during normal working. It had never happened before.
Do you have any solution for this?
Dell-Rajesh R
3.3K Posts
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August 4th, 2013 05:00
Hi shubhranshu shekhar,
Glad to know that the screen was replaced.
When does the screen go blank? Is it after Dell logo or while in Windows?
Eloborate on the issue so that I can help you better.
Awaiting yoru response!
shubhranshu she
5 Posts
0
August 5th, 2013 08:00
the screen went blank during normal working in windows. i was watching a movie when this happened. first i thought it was in the movie but then i heard dialogues were normal and my screen was at fault. after a few seconds the screen came back on. and during this period the light in the power button was also off. it happened again afterwards
i have checked the drivers too, they are the updated ones and it seems more of a hardware fault to me.
thanks in advance
Dell-Rajesh R
3.3K Posts
0
August 6th, 2013 11:00
Hi shubhranshu shekhar,
Try to run diagnostics on the computer.
Restart the computer. Tap F12 and Select Diagnostics.Let the diagnostics complete.
The ePSA starts running the quick test without waiting for user input. To select a specific device to test, users can tap the Esc key.
Also, ensure the Power options are disabled:
http://dell.to/14fQXO8
Awaiting your response!
shubhranshu she
5 Posts
0
August 9th, 2013 05:00
the diagnostics reported no problems in any of the components..
sorry my reply was late. was tied up in some study stuff.
Dell-Rajesh R
3.3K Posts
0
August 12th, 2013 06:00
Hi shubhranshu shekhar,
May I know did you check the Power options as well?
Ensure they are disabled.
Refer the following link to change the Power settings for "nofollow noopener noreferrer nofollow ugc noopener noreferrer" target="_new" href="http://dell.to/16FLsY8">http://dell.to/16FLsY8
Awaiting your response!
shubhranshu she
5 Posts
0
August 16th, 2013 08:00
hey thanks for all the help and suggestions.
my problem is solved, as dell quite generously replaced the whole top panel along with the screen and bezel.
thank you rajesh :)
Alienware-Alexa1
361 Posts
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August 16th, 2013 10:00
Hi Shubhranshu Shekhar,
Thanks for letting us now!
Hope you continue to enjoy your system.