alienware m17x r5 keyboard lights

Hi,

Try using AlienFX tester to confirm if the keyboard lights respond during the test. If they do not light up, it is most likely a hardware problem. Click here to view a video that explains how to use AlienFX tester. 

thank you for getting back to me yes i have done this test and all light work apart from the keyboard but i did get a replacement keyboard from dell under waranty back in the end of july just before my warranty ran out  and also a touch pad as the surface of the touch bad had worn off and 2 keys were not working so i am now thinking did the tech connect the cable for the lights on the keyboard is it separate because to be honest i can not remember the last time i checked to see if the keyboard was lighting up ..but of course now i know its going to bug me ..so i did phone dell to day and he ran a full test and all the things i had done but as laptop is now out of waranty he will have to speak to his manager to ok if a engineer can replace it or not

so fingers crossed ..but you would think that the new parts would be covered for up to a year   .so will wait and see what dell say then will have to see what rights i have if any ..however i do remember having issues getting command center working on windows 10 after upgrade and having to turn of some part of  net framework ..but have also made a new account and migrated all my files over as had a issue with windows apps and the store but all working sweet now ..but have not seen many post about just the keyboard not working so i do think the same as you its a hardware issue ..but again thanks for the reply

Hi,

Thank you for confirming this. Let us know if you require further assistance.