Mina919
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bios - alienware m17x r4 update?

Just a couple questions.

I saw that there was an update to my bios on the site here so I downloaded it and installed (doubleclick the icon). It ran through it's paces rather quickly and when it was done I noticed (by going to msinfo32) that the date had not changed. It originally was 6/29/12 and the update has a date of 10/12/12. Did it install or not? If not, what did I do wrong?

A second question I have is when I first got the computer I played around with the command center and changed the colors of the keyboard, touchpad etc. After that I reformatted and reinstalled windows but the colors stayed as I had done them. How and where is that information stored? When I reformatted and reinstalled shouldn't that have changed? I ask because now I'm not sure it was a complete reformat.

I appreciate any help anyone can give me, especially about the bios issue. Thanks.

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7 Replies

Re: bios - alienware m17x r4 update?

Hello  Mina919

1. Check if the BIOS version change to the latest one (A09), the date shouldn't affect anything.

2. Sounds to me the partitions of your HDD were not deleted properly and that's why the system remembers the color of the lights, the information may be stored on C:\windows.old - users.

If you already backup your data I recommend that you perform the steps from this link to do a clean installation of windows.

Karen M.
Dell | Alienware Technical Support Alienware Arena
Opening your case and/or replacing parts yourself does not void your warranty!
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Mina919
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Re: bios - alienware m17x r4 update?

The version on the bios was already A09, that's why I was going by the date. So why doesn't the date change?

As for the second question...I assumed from past personal experience that reformatting before reinstalling wipes everything for a fresh start. That's what I did...reformat before reinstalling.

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Re: bios - alienware m17x r4 update?

When you re-flash the BIOS what the system does is to recognize the version and as is the same one it will keep the original date.

If you have the C:\windows.old folder on your system, it means that the old partitions were not deleted, if you don't have the folder and the system is still experiencing issues with the lights, uninstall and reinstall the command center, follow the steps from here.

Karen M.
Dell | Alienware Technical Support Alienware Arena
Opening your case and/or replacing parts yourself does not void your warranty!
YouTube Logo Check out our disassemble videos on YouTube
If you need extra assistance please use Facebook Logo Twitter Logo, I can't always reply to PM's

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Mina919
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Re: bios - alienware m17x r4 update?

I'm only concerned because according to the dates I don't have the latest bios.

And I don't have the C:\windows.old folder because I deleted and reformatted before reinstalling Windows. And I have yet to install the command center since doing the reinstall so I guess I'm stuck there.

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Re: bios - alienware m17x r4 update?

Mina919

If your system say that BIOS version is 09 is the latest one, you don't need to worry about the date.

Let me know when you finish the installation for the command center.

Karen M.
Dell | Alienware Technical Support Alienware Arena
Opening your case and/or replacing parts yourself does not void your warranty!
YouTube Logo Check out our disassemble videos on YouTube
If you need extra assistance please use Facebook Logo Twitter Logo, I can't always reply to PM's

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Mina919
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Re: bios - alienware m17x r4 update?

Karen,

There is a possibility that the bios on my computer is infected (by someone who had physical access to the system) and that's why I was so concerned about the date issue and the fact that reformatting and reinstalling the OS didn't seem to do a clean install no matter how many times I did it.

I thank you for your time and for your patience with my cranky self, but I've been in contact with Dell and will be returning the computer.

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Re: bios - alienware m17x r4 update?

I'm sorry to hear that, it's a shame you had to return the system.

Karen M.
Dell | Alienware Technical Support Alienware Arena
Opening your case and/or replacing parts yourself does not void your warranty!
YouTube Logo Check out our disassemble videos on YouTube
If you need extra assistance please use Facebook Logo Twitter Logo, I can't always reply to PM's

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