Kelly11
1 Copper

kg900 tactx keyboard issues with usb Alienware

Recently I noticed my media buttons of play, stop, sound up and down quit working, I plug in to another computer it works fine.  My issues is looking at drivers they say HID not tactx.  I have uninstalled and tryed diffrent ports key board and lighting work just fine but still no reaction on the media keys.  Some one said microsoft lauched a bunch of media file sout soo it defaulting to that but I have no clue how to change that.  I have downloaded the new drivers as well and thats should be explained as clar as day but I guess you have to know what yoru doing as for what I installed was the the 3b-TactXKB-x64 cause im rinning win 7 unlitimate and have that and the ci installed as well.  I need suggestions please or a good walk thru to what I need to do.  Please....Alienware Aurora I belive its the R2 Desktop

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Re: kg900 tactx keyboard issues with usb Alienware

kpeterson22

The best forum to post this in, is the Alienware Owners Club HERE.

Bev.

 


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Kelly11
1 Copper

Re: kg900 tactx keyboard issues with usb Alienware

ok I guess it was moved 🙂

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Moderator
Moderator

Re: kg900 tactx keyboard issues with usb Alienware

Hi check this out!

My recommendation before you send the e-mail is to try uninstalling all the Tactx drivers and reinstalling them from support.dell.com/alienware.

Also you can try a system restore to a point when the computer was working fine (Start, type "system restore" on the search bar and follow the on-screen instructions).

After that you can try a full factory reset (this will delete the information on your computer but you will take the computer back to the way it was when you received it).

Alienware-L_Porras
Dell | Alienware Technical Support Alienware Arena
Opening your case and/or replacing parts yourself does not void your warranty!
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Kelly11
1 Copper

Re: kg900 tactx keyboard issues with usb Alienware

No offense I am tired of hearing reformat when computer us that yoru only resolution when theres nothing wrong with the computer is format and reinstall?? really thats it........ I need a maping solution not a format from what I been told by techs

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Kelly11
1 Copper

Re: kg900 tactx keyboard issues with usb Alienware

I have done what you asked and the computer will not go back 3 weeks 2nd thr drivers were removed by a tech and reinstalled  but I really dont to reformat cause I will be back at sqaure 1 same issues like last time I formated the computer.

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Moderator
Moderator

Re: kg900 tactx keyboard issues with usb Alienware

Have you tried this driver.?

The reason why we ask you to reformat is because there may be a corruption in the O.S, if you need a walkthrough to reinstall it and get all the drivers in, here it is.

Alienware-L_Porras
Dell | Alienware Technical Support Alienware Arena
Opening your case and/or replacing parts yourself does not void your warranty!
YouTube Logo Check out our disassemble videos on YouTube
If you need extra assistance please use Facebook Logo Twitter Logo, I can't always reply to PM's

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