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tincow77
1 Copper

m11x questions/problems, no answer from email support

I had a couple questions/issues with my m11x  (screen touching keyboard,  rubber feet not even/wobbling) and I went to the Dell site on Thanksgiving week and saw I had only until Turkey Day on my warranty (it was a Best Buy open box/refurb purchase).

Anyway, unable to call in due to holidays, I decided to email support@alienware.com which I saw here.   But two emails and a week later, no response (not even a "this email isn't in service you'll have to call" or "we can't help you cause you bought a refurb")?

Main question is, should I expect any answer from that email?    Secondary question is....now that it is officially out of warranty, should I bother calling about those two issues or just try to fix it myself?

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3 Replies
brokenshere
1 Copper

Re: m11x questions/problems, no answer from email support

The screen touching the keyboard is common, but not too problematic. The screen (glass over the screen) is very scratch resistant, marks you see are finger grease from the keyboard and clean off. (note: you should clean your screen regularly because the longer you wait the harder it takes to rub off the dried grease, stains, fingerprints, etc.) Secondly, if the rubber feet issue is bothering you, you can make your own fix by: 1 pull off the feet, 2 use exacto knife, scalpel, or razor blade to shave off a few mm off the feet that are touching till they are even with the ones that aren't touching, 3 glue the modded feet back on.  

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tincow77
1 Copper

Re: m11x questions/problems, no answer from email support

Thanks for tips, hoping to hear why Alienware doesn't bother to answer their support email though (even though its sticky'd in this forum!)...and if there's anything they can do?

I'll keep your tips under advisement if I get nothing, though, thanks!

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tincow77
1 Copper

Re: m11x questions/problems, no answer from email support

Guess they read these forums about as much as they read their emails....oh well... 🙂

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