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32 Posts
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83285
m14x nvidia optimus gt555m problem
Hello all.
Last week i purchased and recieved an AW m14x specs as follows
Genuine Windows® 7 Home Premium, 64bit, English
Intel® Core™ i7 2630QM 2.0GHz (2.9GHz w/Turbo Boost, 6MB Cache)
6GB DDR3 at 1600MHz
3.0GB DDR3 NVIDIA® GeForce® GT 555M using NVIDIA Optimus™ technology
500GB 7200RPM SATA 3Gb/s
14.0" High Def+ (900p/1600x900) with WLED backlight
http://i171.photobucket.com/albums/u308/b3nje909/6e022dd9.jpg
http://i171.photobucket.com/albums/u308/b3nje909/54c08073.jpg
(all photos from my iphone, screen captures dont always seem to work)
after I got it, I installed various games and hoped to see what this machine could do. After coming from a Toshiba i3 with no graphics card, I was surprised to see that Starcarft II recommended I run the game in "low" settings.. I went to "can i run this" and tried a few games and noticed that the results were also poor. The site could not detect my graphics card.
I asked a mate and he said to DL a benchmark test, I did and was only averaging 15 fps. his 2 year old pc was hitting 55 fps. So something was wrong.
I called tech support, and got them to play around with it. we had issues updating the driver from the Dell website (there is nothing there to dl, he took a note of this), went to Nvidia site and downloaded from there, it said it wasnt compatiable with my driver.
We also ran a few test with the Nvidia 3D settings, by adding programs to its program settings.
http://i171.photobucket.com/albums/u308/b3nje909/65de09a4.jpg
but still, when I started games it wouldnt recongise the nvidia graphics cards. the tech guy offered a full refund, but asked if I'd wait and see what the Dell engineers could come up with and would call me back on monday (am waiting today for a phonecall).
http://i171.photobucket.com/albums/u308/b3nje909/a4994b6c.jpg
he also altered a few settings, but after the phonecall, I tried benchamrk again and now found it runs WORSE! 3fps!!!!
http://3dmark.com/3dmv/3396733;jsessionid=154cixb8gwipn?show_ads=true&page=%2F3dmv%2F3396733%3Fkey%3D0dabDc6eaPq2aNdneUQ5WRqn63RjSN
(I am not sure if u can see that, but that is my results)
I went to google for answers, and found links to a youtube clip, I tried this and found I could update the driver successfully through this guys advice.
http://www.youtube.com/watch?v=AzMotq5Yj4A
you can see my comments on the comments section. I again tried benchmark and the results are the same,
I am running out of ideas and patience. my $2000 laptop is not doing what it says it can do!!! Hopefully some one on here has had the same issue, or has advice or something to make optimus work properly!
here is all my benchmark results if the above link didnt work I used to be in the 5th coloum (6700+) when I first ran it
http://i171.photobucket.com/albums/u308/b3nje909/3a393c32.jpg
http://i171.photobucket.com/albums/u308/b3nje909/446bc168.jpg
http://i171.photobucket.com/albums/u308/b3nje909/44a53ab6.jpg
b3nje909
32 Posts
0
August 15th, 2011 02:00
just an update.
spoke to support again, sill not resolved. hes going to look into it....
they have 1 week to fix or I returning it.
in regards to games. it appears Shogun 2 is not recommended by nvidia. ok fair enough....
still dont understand why its choosing intel over nvidia. given I bought this freaking laptop for that game.....
b3nje909
32 Posts
0
August 15th, 2011 04:00
I just insalled the Dawn of War series. which is supported by Nvidia..
they run fine. but is still not activating the Nvidia GPU!
why!?
goonielife
90 Posts
0
August 15th, 2011 09:00
I didn't try the links you posted so I may go over some of the same stuff.
These would be my first basic steps, if something doesn't work the way I say, let me know exactly what does happen and we go from there.
If you don't have the Optimus Tools yet, google this "/26992-optimus-test-tools-finally-in-users-hands" without quotes, then download the file that is linked. There are two files one of them is NVIDIA Optimus GPU State Viewer, when you run it it updates every half second saying OFF, IDLE, or ON for the NVIDIA GPU. This will tell you for sure if it is on or off.
I would probably go into the NVIDIA Control Panel and under 3D settings hit the Restore button to be safe, in case anything got screwed up in your attempts so far to fix it.
I would run the NVIDIA Optimus GPU State Viewer while testing to keep an eye on what is happening.
You can try to force the game to run with the NVIDIA GPU by right clicking on the game icon and selecting "Run with graphics processor" then selecting "High Performance NVIDIA Graphics Processor". Verify that the GPU turns ON when that program starts. If it turns ON then try the game and see if you are having issues. If you stil have issues with the game even though the card is ON I would think the issue is more on the game side than the machine. Hopefully forcing the GPU ON turns it on and makes the game run right, if it does then try running the game without right clicking and selecting the GPU. If the GPU turns ON when forced but not when not forced then you have to make sure that for that game in the NVIDIA Control Panel the GPU is set to NVIDIA Control Panel.
The most important thing to know is whether the GPU is actually turning ON, not just whether the game recognizes it.
Let me know how this stuff works. We can do more troubleshooting once I know more about what is happening.
goonielife
90 Posts
0
August 16th, 2011 08:00
If you right click on an icon for a game or program you should get a "Run with graphics processor" option selecting that will give you two more options. If you don't have that option I don't know what to tell you other than to try to uninstall everything dealing with nvidia that you can, only reinstall stuff from dell.
b3nje909
32 Posts
0
August 17th, 2011 01:00
I have had posts deleted by a mod. I am not sure why tbh..
is it possible to send my laptop back and get a Raedon card put in?
b3nje909
32 Posts
0
August 17th, 2011 01:00
or, how do I rest the bios?
a few other forums have mentioned that
goonielife
90 Posts
0
August 17th, 2011 09:00
They only offer the one card for the m14x from what I know, with either 1.5 or 3 gigs of ram for the card so I doubt you could have a different one put in by them, probably couldn't find another that fit either.
I know you had a double post on this forum, maybe one got deleted, I think there are issues with links inside a post or abusive language and stuff like that. I don't know why your posts would have gotten deleted except for something like that.
Did you find the Optimus Tools?
Do you have the "Run with graphics processor" option when you right click on an icon?
goonielife
90 Posts
0
August 17th, 2011 09:00
by "rest" the bios, I assume you mean reset or restore. Restart the computer right away it will say "hit f2 to enter setup", in the bottom right corner. If you hit it at the right time you will enter the bios setup screen. Hit the right arrow and you should move along the menus at the top of the screen, when you get to exit you can hit the down arrow until you highlight "load optimal values" or something like that. Hit enter it will ask if you are sure say yes. Then hit the up arrow until you are on "save and exit" hit enter again. It will restart and windows should load. You just reset the bios to Alienware defaults.
b3nje909
32 Posts
0
August 19th, 2011 01:00
well.
Dell are sending a technictian out on monday to fix my issues.
I even bought SSF4AE (which is fully supported by Nvidia Optimus) and it still doesnt select the graphics card.
As for questions above.
No, I dont have the run with graphics option on right click.
I have optimus tools, it always says its off, it goes to "idle", when I change a setting, but then reverts back to off a second later
I havent done the bios thing yet, I'll let the techs do all that.
I just really wanna play shogun 2 lol
rla1999
215 Posts
0
August 19th, 2011 06:00
It's odd you don't have the graphics option on right click. Have you tried updating software / drivers from Dell? I am currently running the latest NVIDIA driver on my machine. It works fine.
b3nje909
32 Posts
0
August 19th, 2011 08:00
when I first had the problems, I treid to download/update the Dell drivers. it would only give me a 10kb file.
I then called tech support and they tried it, and same thing. a 10kb file. its a driver mangaer, but not actually a driver.
so they took note of it..
yes the right click to run would be most helpful!!!
goonielife
90 Posts
0
August 19th, 2011 08:00
Hopefully you get it figured out. A few people have had issues no one has ever said they don't have the right click option.
b3nje909
32 Posts
0
August 26th, 2011 01:00
hey guys just an update.
on monday I had a dell techy come out and look at the laptop, he did a few things, then decided to change the mother board.
works like a charm, kinda...
SSF4AE runs at 69+ frames a second, same goes for SC2.
Shogun 2 runs alot better, but it wont select direct x 11. i can benchmark it on 11, but not run it... odd..
I can now right click and run a program using the nvidia graphics option.
am tempted to update my driver from the dell one, but figure it may get worse.
also, when i run Benchamrk, it still runs bad. even if I select the nvidia option.. also odd.
it also takes alot longer to boot up (alot longer)
anyway, my 2k laptop works now.
rla1999
215 Posts
0
August 30th, 2011 09:00
Glad to hear laptop works now B3
Clumzy
2 Posts
0
September 13th, 2011 23:00
Hey guys, I've figured this one out. I had the same problem when applying for the Diablo III beta through blizzard. I would run a system check and all it would find was my Inted HD graphics, and ignore my nVidia GT 555M. What I did was follow the guide posted by previous replies, which told me to:
Go to NVIDIA settings > 3D Settings > Manage 3D Settings > and change the preferred graphics processor to the High Performance Nvidia one.
The system keeps using your Integrated card when your settings are like mine (On Balanced Power) under power settings, and avoids using your main card to save energy.