senorheadbang
6 Indium

nvidia GTS 240 problems

i have been trying to figure out what is wrong with the video card because i keep getting a black screen. when i go to diagnose the card i keep getting a black screen. i have run the diagnosis on the rest of my system and everything checks out. when i run the diagnosis for the video card thats when i keep getting a black screen. is there an update or something else that i can use that can help? or am i going to have to replace my card?

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16 Replies
8 Krypton

Re: nvidia GTS 240 problems

What make and model of computer do you have?

Un-install old drivers.

Install another working video card (even if it's an old one). Load proper drivers. See if the problem goes away. If it does it was probably a bad video card causing the original problem.


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senorheadbang
6 Indium

Re: nvidia GTS 240 problems

i dont have another video card. alienware aurora. its 3yrs old

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Re: nvidia GTS 240 problems

Hello senorheadbang

What type of test are you running when getting the black screen?

Did you try to update your video drivers?

Video Driver Clean Installation

Karen M.
Dell | Alienware Technical Support Alienware Arena
Opening your case and/or replacing parts yourself does not void your warranty!
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Re: nvidia GTS 240 problems

Hello senorheadbang,

What type of test are you running when getting the black screen?

Did you try to update your video drivers?

Video Driver Clean Installation

Karen M.
Dell | Alienware Technical Support Alienware Arena
Opening your case and/or replacing parts yourself does not void your warranty!
YouTube Logo Check out our disassemble videos on YouTube
If you need extra assistance please use Facebook Logo Twitter Logo, I can't always reply to PM's

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senorheadbang
6 Indium

Re: nvidia GTS 240 problems

i was using the alien autopsy and as far as i know all the drivers are up to date

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senorheadbang
6 Indium

Re: nvidia GTS 240 problems

i cleaned it all out like the instructions said. went back and made sure all the drivers were updated and still got the black screen with SWTOR. what else is there to do? or do i have to get a new card?

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8 Krypton

Re: nvidia GTS 240 problems

Try testing with Heaven Benchmark v3 (Direct-X).


Registered Microsoft Partner and Apple Developer
- Like many of you, I can appreciate a good game-engine.
- I answer questions here, but I'm not a Dell employee.
- Consider giving posts you like a "thumbs-up"
- Posting models-numbers and software versions speeds trouble-shooting.
- Click "Accept as Solution" button on any post that answers your question best.
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senorheadbang
6 Indium

Re: nvidia GTS 240 problems

how do i do that?

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Re: nvidia GTS 240 problems

Here is the link to download the Heaven Benchmark, press the F9 when the benchmark starts to rate the FPS and get the results.

Karen M.
Dell | Alienware Technical Support Alienware Arena
Opening your case and/or replacing parts yourself does not void your warranty!
YouTube Logo Check out our disassemble videos on YouTube
If you need extra assistance please use Facebook Logo Twitter Logo, I can't always reply to PM's

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