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93 Posts
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28997
random crashes
Hello. I really hope someone can help me..
I am experiencing random system crashes. I can't seem to figure out what triggers the crash. It can happen as frequent as twice a in a day while playing games mostly
how can i detect the problem
Problem signature:
Problem Event Name: BlueScreen
OS Version: 6.1.7601.2.1.0.768.3
Locale ID: 2057
Additional information about the problem:
BCCode: 116
BCP1: FFFFFA8011AD41E0
BCP2: FFFFF88006FAD6C4
BCP3: FFFFFFFFC000009A
BCP4: 0000000000000004
OS Version: 6_1_7601
Service Pack: 1_0
Product: 768_1
Files that help describe the problem:
C:\Windows\Minidump\052313-15990-01.dmp
C:\Users\nikpower19\AppData\Local\Temp\WER-17534-0.sysdata.xml
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Tesla1856
8 Wizard
8 Wizard
•
17K Posts
1
May 23rd, 2013 15:00
It's pointing to video sub-system (nVidia) and Windows gaming graphics (Direct-X).
Tesla1856
8 Wizard
8 Wizard
•
17K Posts
1
May 25th, 2013 19:00
I would try nVidia drivers first. Be sure they are the current release versions compatible with this model. Clean install them.
If this machine is Optimus enabled, also install clean install latest Intel drivers.
Tesla1856
8 Wizard
8 Wizard
•
17K Posts
0
May 23rd, 2013 02:00
What exact machine do you have?
Try BlueScreenView
www.nirsoft.net/.../blue_screen_view.html
nikpower19
93 Posts
0
May 23rd, 2013 02:00
alienware m17x r3
16g ram
nvidia 580m
2860 qm 2.5 ghz
nikpower19
93 Posts
0
May 23rd, 2013 02:00
i dont know what this means
DELL-Allan D
2.6K Posts
0
May 23rd, 2013 03:00
Hello Nikpower19,
Please run the Pre-Boot System Assessment (PSA / ePSA) Diagnostics. this would help us in isolating the issue further. Run the test and check if gives any error code. Note down the error code and update me with the same, would let you know the next course of action.
For more details, see My Alienware Crashes to a Blue Screen Error.
nikpower19
93 Posts
0
May 23rd, 2013 05:00
well, after the test it came up with one error
---- >
---->
---->
nikpower19
93 Posts
0
May 23rd, 2013 11:00
well ?
nikpower19
93 Posts
0
May 24th, 2013 01:00
what can i do ? what is the problem :S
nikpower19
93 Posts
0
May 24th, 2013 10:00
happened again twice this day...... are there any suggestions how to solve this ?
nikpower19
93 Posts
0
May 25th, 2013 02:00
IS THERE ANY SOLUTION to this ? i m getting tired of getting random blue screens while playing games !
nikpower19
93 Posts
0
May 25th, 2013 13:00
can someone from dell help me already ?
nikpower19
93 Posts
0
May 27th, 2013 03:00
it seems to be fixed, but what would be the reason behind the crashes :S ? i had 314 drivers of nvidia and never had any problems with it, and now it started crashing..... i didnt get any crashes since i updated to 320 but id like to know what would cause this ...
DELL-Allan D
2.6K Posts
0
May 27th, 2013 05:00
Hello Nikpower19,
Apologies for the delay in response! I am glad to know that the system did not crash after updating the video drivers. However, I would like to says that, Error Code 2000-0221 is a motherboard error. Please update the BIOS to the latest version.
**NOTE: Few things to ensure before updating the Bios is, the Ac Adapter should be plugged in and the battery should have minimum of 15% charge. No other external peripherals should be connected to the computer. Please ensure that the Bios update should not be interrupted else it would damage the motherboard.
Hope this helps!
nikpower19
93 Posts
0
May 27th, 2013 12:00
the bios was already updated to the latest version , i did run again the diagnostics and it gets me no error anymore after the update of the drivers .... i dont know why but untill i get another crash , i ll assume for the moment that my problem is fixed.