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20 Posts
1
6288
Gaming problems: AW 17 R2 & graphics amplifier
Hello,
I have a Alienware 17 R2.
BIOS: A04
Processor: Intel(R) Core(TM) i7-4980HQ CPU @ 2.80GHz (8 CPUs), ~2.8GHz
Memory: 16384MB RAM
DirectX Version: DirectX 12
EXT Display Card: NVIDIA GEForce GTX 980
Display Memory: 12195 MB
INT Display Card: NVIDIA GEForce GTX 980m
Display Memory: 12198 MB
INT Dislay Card: Intel(R) Iris(TM) Pro Graphics 5200
Display Memory: 2160 MB
I also have a grpahics amplifier to connect the NVIDIA GEForce GTX 980 to the computer.
I have everything for over a year and a half now. While gaming a I have the amplifier with the NVIDIA GEForce GTX 980 card connected.
The week before Christmas the problems started. In the middle to gaming the computer would freeze then the game would crash. A windiow error message would say DXGI_ERROR_DEVICE_REMOVED.
The game would not reopen or relaunch. A full boot would be needed. Initially I might get an hour of gaming before crash. However over the last month this has been reduced to 20 minutes at best. This problem is happening for all games.
I have tried the following tasks, (NONE of which work)
- turned on vsync
- performed a clean boot before attemting to play the game
- ensured I have power supply capable of meeting the demands of your hardware while it is under heavy gaming load
- performed a clean video driver installation
- tried NVIDIA driver previous to current
- set all in game graphics settings to low in order to reduce the stress on the GPU
- ensured i have hard drive space available for the pagefile
- set the high performance preset in the GPU control panel, as opposed to the high quality preset
- set Windows power settings to High performance in the Power Options in Control Panel.
- beside High performance, click on Change plan settings, Change advanced power settings, in PCI Express and Link State Power Management change the Setting to Off.
- run the dxwebsetup to possibly fix corrupted DirectX files
- changed the advanced power options so that the hard disk never turns off
I have noticed two things:
1) while the graphics amplifier and the GTX 980 card are connected I have disabled the internal Intel graphics card. When attemptting to load the game it says there is no suitable card connected, even though the GTX 980 card is connected.
2)I have tried playing the game without the graphics amplifier & the GTX980, by using the internal GTX980m. The game works but crashes due to overheat after 3 hours (which is to be expected, heat being the reason for the external amplifier) however this indicates that the drivers are working fine.
I had this game and this computer setup for more than a year and half wihtout any issues.
Is this a sign that the External GTX980 is failing?
Carbon Based Lifeform
872 Posts
1
April 13th, 2017 15:00
i've been lurking in this thread and actually didn't want to reply because i don't know alot about G-Amps. but you guys kinda running in acircle at this point. if Alienware-Eimy tells you not to install Desktop driver, why do you keep installing it? alright. sorry.
try to find out what happens. open the start menu and type in "reliability history". open it. you should see a bunch of errors. tell us what they say.
second info source is Event Viewer.
How to use Windows 10 Event Viewer - Windows 10 - Tom's Hardware
you should see alot of errors there too. they could also help to find out whats going on.
Kayanwang
28 Posts
0
April 14th, 2017 07:00
Hi Carbon,
Thanks and that's right, I asked for the driver to check which one Lambay is using at this time since it should be just the laptop one.
Not sure event viewer will tell us much, let's see if reliability history has more to say.
lambay3000
20 Posts
0
April 14th, 2017 07:00
Current driver installed in the notebook driver only.
Alienware Commander software is able to measure the temp. I don't have it in front of me now but I remember it was a constant temp, no up spikes, of around 60c. Again that's from memory, I will have to check later. But it definitely didn't increase much.
Carbon Based Lifeform
872 Posts
0
April 14th, 2017 08:00
maybe you are right. maybe there is nothing to see. but at this point it's better then nothing.
too bad he has no other card to test. i would borrow him one but we are not even on the same continent.
Kayanwang
28 Posts
2
April 14th, 2017 10:00
Take your time, I do want to bring up that in my experience gaming and having burned a few Graphics Cards the past, that does sound like a symptom of hardware issues, however, I'll try and make a bit of research on the specific issue to see if anyone else has had similar experience.
lambay3000
20 Posts
0
April 14th, 2017 14:00
First of all thanks for the help.
I spent the last few days wiping the computer and reinstalling Win 10. All went well with the reinstallation.
I updated all the drivers. Currently the notebook driver is the only one installed.
Tried gaming again tonight and unfortunately it crashes again.
You can see the NVIDIA GPU usage and mem load graph the drop where the GPU just stops operating.
lambay3000
20 Posts
0
April 14th, 2017 14:00
Windows
Hardware error
14/04/2017 21:57
Report sent
A problem with your hardware caused Windows to stop working correctly.
Problem Event Name: LiveKernelEvent
Code: 141
Parameter 1: ffffaa03638e4010
Parameter 2: fffff8076900e0a4
Parameter 3: 0
Parameter 4: 77c
OS version: 10_0_14393
Service Pack: 0_0
Product: 768_1
OS Version: 10.0.14393.2.0.0.768.101
Locale ID: 6153
Bucket ID: LKD_0x141_Tdr:6_IMAGE_nvlddmkm.sys_Maxwell_3D
Server information: a85a30a8-0ca4-4173-b589-091901257a81
STAR WARS™ Battlefront™
Stopped working
14/04/2017 21:59
Report sent
Faulting Application Path: C:\Program Files (x86)\Origin Games\STAR WARS Battlefront\starwarsbattlefront.exe
Problem Event Name: APPCRASH
Application Name: starwarsbattlefront.exe
Application Version: 1.0.7.64833
Application Timestamp: 586bb774
Fault Module Name: starwarsbattlefront.exe
Fault Module Version: 1.0.7.64833
Fault Module Timestamp: 586bb774
Exception Code: 80000003
Exception Offset: 00000000032eb45a
OS Version: 10.0.14393.2.0.0.768.101
Locale ID: 6153
Additional Information 1: 1632
Additional Information 2: 1632f592ec8fecc172d9be7ee090d25b
Additional Information 3: 18be
Additional Information 4: 18be4f9f6662a7a0a07eb211e754f7fd
Bucket ID: 2273cb27f7539f8017e846429a504a10 (120683005532)
lambay3000
20 Posts
1
April 14th, 2017 14:00
Event Viewer
--------------------
Level Date and Time Source Event ID Task Category
Warning 14/04/2017 22:06:26 Microsoft-Windows-FilterManager 4 None File System Filter 'wcifs' (Version 10.0, 2016-09-15T17:42:03.000000000Z) failed to attach to volume '\Device\HarddiskVolumeShadowCopy2'. The filter returned a non-standard final status of 0xC000000D. This filter and/or its supporting applications should handle this condition. If this condition persists, contact the vendor.
Warning 14/04/2017 22:06:26 Microsoft-Windows-FilterManager 4 None File System Filter 'wcifs' (Version 10.0, 2016-09-15T17:42:03.000000000Z) failed to attach to volume '\Device\HarddiskVolumeShadowCopy1'. The filter returned a non-standard final status of 0xC000000D. This filter and/or its supporting applications should handle this condition. If this condition persists, contact the vendor.
Error 14/04/2017 21:59:53 Application Error 1000 (100) "Faulting application name: starwarsbattlefront.exe, version: 1.0.7.64833, time stamp: 0x586bb774
Faulting module name: starwarsbattlefront.exe, version: 1.0.7.64833, time stamp: 0x586bb774
Exception code: 0x80000003
Fault offset: 0x00000000032eb45a
Faulting process ID: 0x77c
Faulting application start time: 0x01d2b55c84c42e6e
Faulting application path: C:\Program Files (x86)\Origin Games\STAR WARS Battlefront\starwarsbattlefront.exe
Faulting module path: C:\Program Files (x86)\Origin Games\STAR WARS Battlefront\starwarsbattlefront.exe
Report ID: 79ef3c56-ae8a-4d02-914d-baf67768aede
Faulting package full name:
Faulting package-relative application ID: "
Warning 14/04/2017 21:58:26 Display 4101 None Display driver nvlddmkm stopped responding and has successfully recovered.
Warning 14/04/2017 21:58:26 Display 4101 None Display driver nvlddmkm stopped responding and has successfully recovered.
Error 14/04/2017 21:58:23 Microsoft-Windows-DistributedCOM 10016 None "The application-specific permission settings do not grant Local Activation permission for the COM Server application with CLSID
{D63B10C5-BB46-4990-A94F-E40B9D520160}
and APPID
{9CA88EE3-ACB7-47C8-AFC4-AB702511C276}
to the user NT AUTHORITY\SYSTEM SID (S-1-5-18) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool."
Error 14/04/2017 21:49:44 Microsoft-Windows-DistributedCOM 10016 None "The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
{7022A3B3-D004-4F52-AF11-E9E987FEE25F}
and APPID
{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}
to the user LAMBAY\lambay SID (S-1-5-21-4174060447-326208961-3917362985-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool."
Error 14/04/2017 21:49:44 Microsoft-Windows-DistributedCOM 10016 None "The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
{7022A3B3-D004-4F52-AF11-E9E987FEE25F}
and APPID
{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}
to the user LAMBAY\lambay SID (S-1-5-21-4174060447-326208961-3917362985-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool."
Error 14/04/2017 21:49:44 Microsoft-Windows-DistributedCOM 10016 None "The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
{7022A3B3-D004-4F52-AF11-E9E987FEE25F}
and APPID
{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}
to the user LAMBAY\lambay SID (S-1-5-21-4174060447-326208961-3917362985-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool."
Error 14/04/2017 21:34:44 Microsoft-Windows-DistributedCOM 10016 None "The application-specific permission settings do not grant Local Launch permission for the COM Server application with CLSID
{7022A3B3-D004-4F52-AF11-E9E987FEE25F}
and APPID
{ADA41B3C-C6FD-4A08-8CC1-D6EFDE67BE7D}
to the user LAMBAY\lambay SID (S-1-5-21-4174060447-326208961-3917362985-1001) from address LocalHost (Using LRPC) running in the application container Unavailable SID (Unavailable). This security permission can be modified using the Component Services administrative tool."
Error 14/04/2017 21:20:03 Microsoft-Windows-Perflib 1008 None "The Open Procedure for service ""WmiApRpl"" in DLL ""C:\WINDOWS\system32\wbem\wmiaprpl.dll"" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code."
Error 14/04/2017 21:20:03 Microsoft-Windows-Perflib 1010 None "The Collect Procedure for the ""C:\Windows\System32\winspool.drv"" service in DLL ""Spooler"" generated an exception or returned an invalid status. The performance data returned by the counter DLL will not be returned in the Perf Data Block. The first four bytes (DWORD) of the Data section contains the exception code or status code."
Error 14/04/2017 21:20:03 Microsoft-Windows-Perflib 1023 None Windows cannot load the extensible counter DLL rdyboost. The first four bytes (DWORD) of the Data section contains the Windows error code.
Error 14/04/2017 21:20:03 Microsoft-Windows-PerfNet 2004 None Unable to open the Server service performance object. The first four bytes (DWORD) of the Data section contains the status code.
Error 14/04/2017 21:20:03 Microsoft-Windows-Perflib 1008 None "The Open Procedure for service ""MSDTC"" in DLL ""C:\WINDOWS\system32\msdtcuiu.DLL"" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code."
Error 14/04/2017 21:20:03 Microsoft-Windows-Perflib 1008 None "The Open Procedure for service ""Lsa"" in DLL ""C:\Windows\System32\Secur32.dll"" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code."
Error 14/04/2017 21:20:03 Microsoft-Windows-Perflib 1008 None "The Open Procedure for service ""ESENT"" in DLL ""C:\WINDOWS\system32\esentprf.dll"" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code."
Error 14/04/2017 21:20:03 Microsoft-Windows-Perflib 1008 None "The Open Procedure for service ""BITS"" in DLL ""C:\Windows\System32\bitsperf.dll"" failed. Performance data for this service will not be available. The first four bytes (DWORD) of the Data section contains the error code."
Warning 14/04/2017 21:20:01 Server 2504 None The server could not bind to the transport \Device\NetBT_Tcpip_{02507613-02CB-4F7D-8AB7-9CFF9EB520F4}.
Kayanwang
28 Posts
3
April 14th, 2017 14:00
yeah, your GA Card is causing the drivers to halt. am afraid the card may be faulty. The other files may have received a DLL error due to the sudden interruption of the processes from the crash, so makes sense some windows errors would occur.
Unfortunately it is still not 100% accurate as there is very little chance it may also be the GA causing the graphics to crash if faulty. It is not that common, but I honestly do not use a GA myself, I can't say with certainty.
Would recommend testing another card my 2 cents
Carbon Based Lifeform
872 Posts
3
April 14th, 2017 15:00
unfortunately i have to agree with Kayanwang.
GPU Error: 14/04/2017 21:57
Driver Crush: 14/04/2017 21:58
Game Crush: 14/04/2017 21:59
sorry. can't you order another card from Amazon for example and return it if the problem persists?
or go to a local computer store with your laptop / AGA and ask them nicely to test a different card.