Hi, Sorry for my bad English . My laptop updated to the latest BIOS version of 1.4.4 from 1.3.12 after the update it only booted into windows once. After the new update windows device manager showed that Trusted Platform Module 2.0 service cannot start (code 10) . After some time I shut downed my laptop, but after the screen goes off it still runs. So i pressed the power button to turn off. Now when I turn it on it stuck on the Alienware logo
There seems to be a problem with the bios and that's why they pulled it off the site. I guess we are stuck with this update until they release a new update. My laptop also takes around 2 minutes to boot to desktop and it won't shut down until i hold the power button. I hope they release the new BIOS soon. This is really bad
Yes also my 13R3 had a tons of issues after BIOS 1.2.3 and they finally decided to bring it down from the download page! You will probably need a motherboard replacement... I can tell you how to downgrade it, but the harm is already done!
I have the same issue. I updated my alienware 15 r2 to 1.4.4 and now it takes nearly 3 minutes to load windows. It won't restart, shutdown or even go into sleep mode. I tried to downgrade it to an older version but there is some sort of downgrade protection preventing me from doing that. I spoke with an alienware tech support person about the issue and after an hour on the phone and remotely accessing my laptop, they still couldn't solve the issue and requested a couple of days to come up with a solution. I just hope they fix this soon.
Like i said, the harm is already done, you need new motherboard, if you so desire to try anyway, follow this step by step, don't expect it to work from first try!
STEP 1: Making flashable Dell Bios file
Go to This PC/view/ and check File name extensions
Then rename Alienware_13R3_SKL1.2.3_KBL1.2.3.EXE to BIOS_IMG.EXE (in your case rename any Alienware BIOS to BIOS_IMG.EXE)
Place the BIOS_IMG.EXE to the root of your c: drive
Open Commamd prompt/Run as Administrator
Write cd c:/ this will get you to the root of your c: drive
Write command BIOS_IMG.EXE /writehdrfile
Then rename the created file BIOS_IMG.HDR to BIOS_IMG.RCV
STEP 2: Making DELL approved bootable USB stick
Skip steps 7 to 10.
STEP 3: Making USB stick final for flashing
Copy BIOS_IMG.RCV to usb stick, so there will be 3 files in total:
DELLBIO.BIN and DELLRMK.BIN and BIOS_IMG.RCV
STEP 4: Flashing
Put USB stick to left hand USB port
Turn your laptop OFF
After its TURNED OFF Press and Hold CTRL+ESC and do not release
Press START button (do not release CTRL+ESC)
Wait Till you get to BIOS RECOVERY SCREEN (now release CTRL+ESC)
Credits goes to c69k from notebookreview forum threads!
I think it's possible do a rollback to previous version 1.3.12 just putting the bios file in a usb pen and installing this bios from the boot menu but I haven't tried this yet.