mackymack
Copper

Cannot install Alienware Command Center on 15r2 after clean install win 10 pro

Can you please assist me on how to install Alienware Command Center on my 15R2 , I did a clean window 10 pro installation, I downloaded the AWCC from support site but upon installation . the error says ....... not compatible with this computer, 

All my lights are on by default ( blue ) now . I need to put that out , 

thanks 

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2 Replies
Moderator
Moderator

Re: Cannot install Alienware Command Center on 15r2 after clean install win 10 pro

Hi @mackymack,

Are you installing this version?

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Alienware-Eimy
Dell | Alienware Technical Support
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mackymack
Copper

Re: Cannot install Alienware Command Center on 15r2 after clean install win 10 pro

thanks i manage to fix the issue .  the problem was the service tag was keyed in bios page when my motherboard was changed .

Btw, can you please advice me on the bios version . this refurbish mobo has an old bios 2016 version . and i notice in the dell support there is a updated version Feb 2018 , Should i do the update or just leave the way as it is now 

thanks and have a nice day 

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