Update on 5/2/2018 spent all day on the phone with dell but the one guy in the advanced resolutions team handling my case was not in the office so i guess nothing got done nobody would speak to me they promised to call me back but nobody did either. 5/3/2018 I am told to either accept the lesser replacement or be stuck with the Broken one I have. Dell I know you dont care but if I was anywhere near texas I would be so tempted to throw this laptop through your window. **bleep** it cost me more than your window i'm sure, and would bring great satisfaction since it is about as useless as a brick.