FretKnot
1 Copper

Re: 13 R3 BIOS 1.2.3 to 1.2.1 - SupportAssist offering update

Jump to solution

Thanks ever so much - I'm super happy to be back to version 1.2.1 - just wondering why it doesn't work for so many others, as I also got the message about version 1.2.3 being "locked" or whatever!?!

0 Kudos
sp1408
1 Copper

Re: 13 R3 BIOS 1.2.3 to 1.2.1 - SupportAssist offering update

Jump to solution

Any word on the bios patch?

Will it solve any temperature/cooling fan issues?

 

0 Kudos
surferchappie
1 Copper

Re: 13 R3 BIOS 1.2.3 to 1.2.1 - SupportAssist offering update

Jump to solution

17r4, same issue, been locked to 1.2.3 since first day of running system in early Jan 2018 as I spied the update and of course ran it straight out of the box.

Wasn't concerned at first as i didn't use it for anything labour intensive, design works etc., then slapped a few games on and had a quick bash, therein i started experiencing:

  • system crashes
  • v.high cpu temps (+94C)
  • mouse will freeze (tried a few, same behaviour on wired & wireless)
  • alienFX lights (lol, what lights, that thing fails more than it works)
  • programs will freeze that were fine for first few days
  • games freeze up
  • left fan exhausts to left of laptop instead of out of the back
  • starting yesterday some programs are locked down forcing me to delete appdata files to free them
  • IEU tool scored c1800 without overclocking, now scores c1000 (i7700 HQ, GTX1060, 32GB RAM)
  • the single most consistent function on this system is Tobii Eye Tracking!

Hey, Dell, if my system is damaged (thinking it is) i'd like a full system replacement and maybe one of your techs can come run all my software setups too.<Profanity removed>- who releases a broken bios, really.

bigjezzarino
1 Copper

Re: 13 R3 BIOS 1.2.3 to 1.2.1 - SupportAssist offering update

Jump to solution

Actually, the CPU fan has arrows stamped into the metal indicating air flow. The arrows point out the side and back. And there are heatsink fins on the side and on the back of the CPU fan. On the GPU there are no such fins on the side.

0 Kudos
Rakran
1 Copper

Re: 13 R3 BIOS 1.2.3 to 1.2.1 - SupportAssist offering update

Jump to solution

Same problem here.

I have a 17R4 laptop. It was recently sent in to Dell for repair. When I got it back it had a new motherboard with BIOS 1.2.3 on it. So unfortunately I have no way of going back since it was delivered with that. I have noticed EXTREMELY high temperatures during gaming where I didn't have that issue before. 

A couple minutes into a game my GPU will stick at a steady 90C and my CPU will average out at 90-91C on all cores with peaks up to 99C. Contacted support for this and they told me it were acceptable temperatures.. I am pretty sure they are not and might damage the system in time. They order a replacement of the heat sinks, but I am pretty sure that the issue is just the BIOS after reading all the posts made here with people having similar heat issues.

So Dell, please release an update ASAP to adress this. Secondly, I truly hope these high temperatures are not damaging my system at the moment. That would be unacceptable. This laptop has had more issues than I can count, even though I paid over 3000 Euro for it. That is unacceptable. If this keeps up I am inclined to just ask for a brand new system instead of a constant stream of repairs.

xDJoelDx
1 Copper

Re: 13 R3 BIOS 1.2.3 to 1.2.1 - SupportAssist offering update

Jump to solution

I also have an Alienware 13R3 and I've updated to version 1.2.3. The fans became louder than normal. Previously I was on version 1.0.12 and the fans stayed completely off during bootup. Now with version 1.2.3 the fans are almost on full speed when my system gets to the windows login screen. It takes about 2 minutes before they get quieter.

And flashing back to version 1.0.12 or 1.2.1 didnt work either. I only got the message "Version 1.2.3 is protected"

Dell, please release a new BIOS with a fix for the fan noise.

tbrady85
1 Copper

Re: 13 R3 BIOS 1.2.3 to 1.2.1 - SupportAssist offering update

Jump to solution

Just echoing what everyone else has said. I have a brand new 15 r3 7700hq with the 1.2.3 bios.  I've notice that when I first launch a game it runs fine but about 30 minutes into it I'll start getting micro stutters. I finally decided to jump out of the game and check my cpu temps and they were hitting 100 degrees Celsius!  No wonder my performance was tanking.

Hopefully someone over at Dell is putting a fire under someones rear to get this bios update out. $1800 laptop overheating to 100 degree's is completely unacceptable. Lets get this update out ASAP Dell!

Rakran
1 Copper

Re: 13 R3 BIOS 1.2.3 to 1.2.1 - SupportAssist offering update

Jump to solution

 Quick update,

I saw that today (Feb 18) a new BIOS version was released: Alienware_15R3_17R4_SKL1.2.3_KBL1.2.4

Naturally I installed it hoping it would fix all the issues that 1.2.3 brought along. So far I am still experiencing concerningly high temperatures whenever I run a game. Anyone else that still has this temperature issue as well with this newer version?

Majikaru
1 Copper

Re: 13 R3 BIOS 1.2.3 to 1.2.1 - SupportAssist offering update

Jump to solution

Same. New bios didn't change anything performance-wise. Disappointing after all this wait.

 

Can I please just have my old bios back before this 1.2.3/1.2.4 fiasco? I want to play games again.

Tags (1)
0 Kudos
Highlighted
Kornivsky
1 Copper

Re: 13 R3 BIOS 1.2.3 to 1.2.1 - SupportAssist offering update

Jump to solution

Hi,
I own alienware 17 R4 and I just registered to this forum to say that I'm experiencing same problems as you are guys.

Any fix? I downloaded at dell page new Bios version and installed it, but it still say's on dxdiag that I have 1.2.3 version on computer...

0 Kudos