i’ve just got an BIOS update from the update centre. Let the update run and for about 3-4 hours the laptop was running frozen with full fans on.
I had nothing run in in the background as the update came as soon I logged in
Decided to unplug the laptop as I’ve done a BIOS update before and know it shouldn’t rake that long. The laptop does not boot any more. I’ve tired the pressing hold the power button and tried removing the CMOS battery. Still does not boot. Can you please help !!
Why would an update from dell brick the motherboard this doesn’t make sense. Would really appreciate any help as I have work that needs to be done using the laptop.
Welcome to the Dell Community @Dev089
When you say "The laptop does not boot any more."
Do you mean it will not boot to Windows???
Does the "Dell" splash appear???
Are you able to access the BIOS???
To better assist you, the members would need the exact model number of your laptop/desktop???
Identify your Dell:
PLEASE DO NOT POST ANY SERVICE TAGS!!!
Thank you for getting back.
So when I switch on, black screen appears stays that way for a while and then restarts again.
No the dell splash doesn’t appear nor can I access the bios either 😞
Apologies, poor choice of words from my side.
Update* I’ve had a local computer repair place have a look at the laptop and they fixed it without replacing the mobo. This will be the last time I’ll ever do a dell BIOS update 👌🏽