9 Posts
0
3842
15 R2, AW988 wireless headset, more bass
Hello, first time posting here :) . I recently bought this headset but would like to adjust the sound settings to get some more bass, etc. But I can not find these settings anywhere within the alienware command center. I made sure to install and update every relevant driver (from the microsoft store and dell website). My headphones show up in the command center and allow me to control the LED lighting, but alas nothing else. I own a AW15R2 laptop with Windows 10 Home 64-bit and Sound Blaster Recon3Di audio driver. Any help would be very welcome!
Dingfire
9 Posts
0
August 26th, 2019 16:00
Scratch that, I just updated to the latest version and it got fixed!!! so happy thank you
Just removed alienware command center and any other drivers and completely reinstalled from this link
https://www.dell.com/support/home/us/en/04/product-support/product/alienware-wireless-gaming-headset-aw988/drivers
Dingfire
9 Posts
0
April 17th, 2019 10:00
I read that the sound settings should be located in the fusion tab within the AWCC, but I can only see an option to change laptop power settings.
Alienware-Eimy
3 Apprentice
3 Apprentice
•
4.4K Posts
0
April 18th, 2019 10:00
Hi @Dingfire
Uninstall the AWCC following ALL the steps in this article. Then download both files (headset driver and the AWCC).
Install the headset driver first and then the AWCC.
Dingfire
9 Posts
0
April 18th, 2019 10:00
Which article?
Dingfire
9 Posts
0
April 18th, 2019 11:00
i did
Alienware-Eimy
3 Apprentice
3 Apprentice
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4.4K Posts
0
April 18th, 2019 11:00
Check the hyperlink in my previous post.
Dingfire
9 Posts
0
April 18th, 2019 11:00
Followed every step as you said, still no sound options.
Picture below:
https://imgur.com/vzx2kNW
Alienware-Eimy
3 Apprentice
3 Apprentice
•
4.4K Posts
1
April 18th, 2019 14:00
Send me a private message with the Service Tag so I can review your case.
Keegs13
1 Message
0
May 3rd, 2019 22:00
Did you ever get a fix to this? I have the same exact problem.
Alienware - Rodrigo
7 Technologist
7 Technologist
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4.4K Posts
0
May 7th, 2019 19:00
Hi,
Just to confirm, did you try installing the Alienware headset driver before installing the Command Center. If not, please try this, you can download the driver from this link: https://dell.to/2V7pmwv
Dingfire
9 Posts
0
August 26th, 2019 15:00
Hello sorry for the very late reply, I installed your last driver but still no sound settings within the fusion tab.
I have the feeling the new alienware command center doesn't keep previous generations of alienware laptops in mind.