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15 R2, left macro keys doesn't light up

Hi, My left macros keys works well. However they doesn't light up. It is a hardware of software issue? How can I fix that?

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6 Replies
Moderator
Moderator

Re: 15 R2, left macro keys doesn't light up

Hi @LegacyOfTheFlames.,

Run the AlienFXTester and check if the lights work. 

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Alienware-Eimy
Dell | Alienware Technical Support
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Re: 15 R2, left macro keys doesn't light up

they doesn't work.

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Moderator
Moderator

Re: 15 R2, left macro keys doesn't light up

Ok, so in this case it will be a hardware issue (keyboard).

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Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
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Re: 15 R2, left macro keys doesn't light up

Can I replace the macro keys only?
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Moderator
Moderator

Re: 15 R2, left macro keys doesn't light up

Unfortunately not, it has to be the entire keyboard.
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Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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Re: 15 R2, left macro keys doesn't light up

Where I can buy it? Because I can't seem to find the keyboard with the macro keys. they seems to be separated.

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