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22330
15 R2, not Sleeping or Shutting Down
After updating the drivers and bios of my laptop which shipped on February 16, 2016, I was and am still unable to sleep or shut down the laptop without holding the power button. When attempting to sleep or shut down the laptop, the AlienFX lights stay lit along with the network light, which stays solid. The screen turns off and the laptop ceases to make any noise. When I press the power button again, it fails to respond and the only way to circumvent this issue is to force a shutdown by holding the power button.
Initially, I tried updating all the drivers, including the BIOS. This failed to fix anything. I then attempted to reinstall windows several times, including with the recovery image burned onto a flash drive. Still, the issue hasn't gone away. I even tried downgrading the BIOS, but that didn't work either. One thing to note is that the Intel MEI driver fails to install and says that the platform isn't supported. Maybe this could be related to the issue? Any help would be greatly appreciated. Thanks.
vayr
4 Posts
0
June 28th, 2022 10:00
I have the same problem on my 17R5 since December, 2021
But an important feature - the problem only happens when running on battery power. When the laptop is connected to a power source, sleep and shutdown work fine. One has only to turn off the charger - when the lid is closed or turned off, the laptop does not turn off, the coolers are noisy, the backlight is on for 1-2 minutes, after which laptop turns off completely. Entries about incorrect shutdown appear in the system log.
I haven't alienware OSD app, but tried to install and remove it. Doesn't help.
Also tried to re-install video drivers and ACC.
BIOS version is actual from support page - Alienware_15_R4_17_R5_1.20.0. Express charge option is setting up to "Primarily AC use" as reccomended.