f.hindi777
1 Copper

15 R3, Intel Chipset driver update issue

My Alienware laptop keeps showing me an update for the intel chipset driver. Each time I download the driver and install it, nothing happens and it shows the update again in divers and support page. I still have a boot issue, the screen freezes on Alienware logo after powering on the laptop and I have to force shutdown and turn on the laptop again to overcome the problem. My warranty is expired. I think this all happened after the Windows 10 update to 1903 version. 

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6 Replies
HellsDisciples
3 Argentium

Re: 15 R3, Intel Chipset driver update issue

Check Bios updates: I have the 15 R3, and the latest windows. No issues on boot for me. Can be a few issues. Drive that's dying, bios needing updated.

Check Bios first, then look for drive health. If Intel SSD, google Intel SSD Toolbox. it has its own tools.

Download Speccy and check mechanical drive health.

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U2CAMEB4ME
4 Ruthenium

Re: 15 R3, Intel Chipset driver update issue

Welcome to the Dell Community  @f.hindi777 

First create two new Desktop folders and name them BIOS UPDATE and Chipset Update

Go directly to your BIOS support page and download from there.

Alienware 15 R3 and Alienware 17 R4 System BIOS:

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=r93yg&oscode=wt64a&produc...

Click on "Show in Folder"

Copy the file and paste it into the folder you just created "BIOS UPDATE" 

Then right click on the file and "Run as Administrator"

After reboot go directly to your Chipset support page and download from there.

Intel Chipset Device Software Driver:

https://www.dell.com/support/home/us/en/04/drivers/driversdetails?driverid=9nntr&oscode=wt64a&produc...

Click on "Show in Folder"

Copy the file and paste it into the folder you just created "Chipset Update" 

Then right click on the file and "Run as Administrator"

What is the model of your SSD/HDD???

Best regards,

U2

EDITED:

Microsoft Registered Refurbisher
Microsoft Registered Partner
HP EliteBook 8770w i7-3630QM 32GB
HP ZBook 17 G2 i5-4310M 16GB
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f.hindi777
1 Copper

Re: 15 R3, Intel Chipset driver update issue

Thank you! Unfortunately, this method didn't work as well,

SSD model: PC300 NVMe SK hynix 512GB

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MikeB2308
2 Bronze

Re: 15 R3, Intel Chipset driver update issue

Same here. What gives on this? Please help.

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LgtPole
1 Copper

Re: 15 R3, Intel Chipset driver update issue

I have the same issue too. but I'm ignoring it since the notes from the driver details page would seem to indicate that this particular update is useless for my processor (I think it says it adds support for the i9's... which I dont' have)

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Zero25112
1 Copper

Re: 15 R3, Intel Chipset driver update issue

i have the same problem, i have to turn on my laptop twice so it can acces windows 10.

The first time i turn on my laptop it goes directly to check if there is a problem with my hardware, so i have to turn it off again, i don't know if it's an issue with the drivers, but i think it's the intel chipset device software, if you found out how to fix the problem, can you send me a message please

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