Highlighted
DavidPG
1 Nickel

15 R3, Microphone weirdness

I was trying to access the camera and mic on my 15 R3 this morning for an online web chat, and the page refused to load, claiming it couldn't access my camera and mic. I eventually fixed the problem by plugging in an external USB mic, at which point it all started working. Looking through device manager with the USB mic unplugged, I could not find a mic anywhere on my system. Does the 15 R3 have a builtin mic? If so, then mine isn't working properly, and I'd like to try and get this fixed.

0 Kudos
6 Replies
Moderator
Moderator

Re: 15 R3 Microphone weirdness

Hi @DavidPG,

 

If you open Device Manager, the camera should be under Imaging Devices.

 

You can also try installing the Dell Webcam Central. A CD is shipped with your computer, which contains the Dell Webcam Central software. If you do not have the software, you can download it by registering through My Account on the Dell website.

 

Alienware Arena

Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

0 Kudos
DavidPG
1 Nickel

Re: 15 R3 Microphone weirdness

The camera is showing under Imaging Devices, and it's working correctly. If you read my post again, you'll note that the problem isn't with the camera, but with the Microphone. When I plug in the USB mic, it shows in Device manager under "Audio inputs and outputs". However, when there is no USB mic plugged in, the only drvice that shows in that section is "Speakers / Headphones (Realtek Audio)". So it seems to me that maybe the builtin mic needs to be reinstalled. Is there a suitable package I can download to do this. Thanks for any help.
0 Kudos
Moderator
Moderator

Re: 15 R3 Microphone weirdness

Sorry for the misunderstanding.

 

Try running an ePSA/Diagnostic test on the system, click here to view a Dell article that explains how to run this test. Let us know if you receive any errors. 

 

Also reinstall the Audio driver:

https://dell.to/30wzwdT

 

And the Chipset driver:

https://dell.to/30rTGpo

 

Alienware Arena

Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

0 Kudos
DavidPG
1 Nickel

Re: 15 R3 Microphone weirdness

Ran the ePSA/Diagnostic. No help: microphone still isn't present. Reinstalled the audio drivers, confirmed that the "Realtec Audio" device under "Sound, video and game controllers" in device manager is using the correct driver version: 6.0.1.8536. No help: microphone still isn't present. Reinstalled the chipset drivers. No help: microphone still isn't present. Not sure what to do next.
0 Kudos
Moderator
Moderator

Re: 15 R3 Microphone weirdness

Open Device Manager and look for show hidden devices, if the mic is not there then this looks like a hardware issue. If the system is still under warranty, you can send me a private message with the Service Tag and I will assist you further.

 

Alienware Arena

Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

0 Kudos
DavidPG
1 Nickel

Re: 15 R3 Microphone weirdness

Show Hidden Devices made the microphone visible, but checking its properties shows the following error message:

> Currently, this hardware device is not connected to the computer. (Code 45)

> To fix this problem, reconnect this hardware device to the computer.

No clue what's going on here, if it really is disconnected, then I'm out of luck, since this system's warranty expired almost a year ago.

It is worth noting that I did a complete "reformat and reinstall" of Windows a month or two ago, using the Windows 10 installer for USB for this system that I downloaded from Dell's Web page.  I suspect the Microphone issue is another victim of that USB installer, since it also left the Killer Network WiFi in a rather bad state: in particular the Killer Network Control Center was completely missing after the installation.

What is of interest is that the Microphone shows as (High Definition Audio Device) in device manager, while the speakers show as (Realtek Audio).  That suggests that it may be controlled by something other than the Realtek audio drivers I downloaded and installed recently.  Any thoughts on where to find drivers for the (High Definition Audio Device) - that's certainly worth a try.

0 Kudos