f.hindi777
1 Copper

15 R3 SupportAssist BIOS 1.2.4

SupportAssist offered update to the BIOS to version 1.2.4 and I updated the BIOS twice and it keeps warning me about updating to the same version, how can I fix this problem?

0 Kudos
4 Replies
crtz
1 Copper

Re: 15 R3 SupportAssist BIOS 1.2.4

I have the same problem on my alienware 13 r3 

0 Kudos
Moderator
Moderator

Re: 15 R3 SupportAssist BIOS 1.2.4

Hi @f.hindi777@crtz,

This is an application glitch, we're already working on fixing the issue.

Thanks!


Alienware Arena

Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

0 Kudos
Highlighted
MarknSA62
1 Copper

Re: 15 R3 SupportAssist BIOS 1.2.4

I have the same problem and it is now Aug 11 - no fix yet?!

0 Kudos
TomC69
1 Nickel

Re: 15 R3 SupportAssist BIOS 1.2.4

Dell support has already stated that the only fix for now is to uninstall Support Assistant.  That's what I did and I'll look at reinstalling it later once I hear it's been fixed.

0 Kudos