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15 R3, TB16 dock, TV screen froze
Dear All, Good day,
Device:
- Computer Alienware 15 R3 (210-AJSS) bought in December 2017
- Thunderbolt dock TB16 240W (K16A) bought in 2019
- Television SAMSUNG (UN50H5030AF)
- The dock and the computer are connected with a Thunderbolt cable.
The computer and the TV are connected with an HDMI cable (if I connect the TV directly to the dock the signal is lost every 2 or 3 seconds and the picture jumps).
Issue:
For few weeks now, every 1 or 2 minutes, the screen froze, like if the processors or RAM were used fully while only surfing on the web.
Solution:
- I updated bios and drivers
- I performed Dell error scanning
- I update Nvidia pilote
But the problem remains after few months of use without any.
How can I solved this ?
Stay at your disposal for any further information.
Thanks