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2 Bronze

15 R3, Unable to update to newest NVIDIA drivers

My AW 15 R3 laptop with a Nvidia GTX 1070/Intel HD 630 and i7-7700HQ has been stuck on an old driver for the 1070 card. Specificlaly the 23.21.13.8799, A11 driver.

Every time I try to update to one of the newer drivers the screen freezes. I have been able to confirm that the computer is still running in the backgorund but the screen does not respond.

All of the other drivers suggested by the Dell Update application are up to date. I have updated the BIOS to 1.9.

The only fix I have found so far is to reinstall the A11 nvidia driver. I have tried using DDU to uninstall both Intel and Nvidia drivers in safe mode and reinstalling but this has not helped. I have also run a complete hardware diagnostic with the Dell tool but it says everything is working as it should.

Does anyone have any other suggestions for how I can get the video driver updated? It has started to impact my ability to play some games.

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16 Replies
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Re: AW 15 R3 - Unable to update to newest NVIDIA drivers

@CSGeer,

Heres the latest Graphics Driver for your model:

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=2j4vt&oscode=wt64a&productco...

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=p8hd1&oscode=wt64a&productco...

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=p04m6&oscode=wt64a&productco...

https://www.dell.com/support/home/en-us/drivers/driversdetails?driverid=r0d7d&oscode=wt64a&productco...

Alienware 18 R1 4940MX 4.6GHz, RTX 2080, 32GB DDR3
Alienware 17 R5 i9-8950HK 4.5GHz, GTX 1080 OC, 32GB DDR4 2666MHz
Alienware 15 R1 4710HQ 4.1GHz, GTX 980M, 16GB DDR3
M18x R2 3930MX 4.1GHz, SLI GTX 980M, 16GB DDR3 1600MHz
M17x R5 Core i7-4700MQ 3.7GHz, GTX 980M, 32GB DDR3 1600MHz
My YouTube channel = Area 51 A L X


If my reply solved the issue, please click the, "Accept as Solution" button!

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2 Bronze

Re: AW 15 R3 - Unable to update to newest NVIDIA drivers

Thanks for the reply! Unfortunately this does not respond to my issue. I know where all of the updated drivers are amd have installed all of the relevant ones (BIOS, Intel, etc). The problem is the Nvidia driver. I cannot update past the A11 without the screen freezing immediately.

I decided to run the PSA diagnostic again and it throws a 2000-0321 error. Indicates a problem with my lcd panel. This confuses me because my panel is working fine and I have no problems playing games running the 1070 with the A11 driver.

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Re: AW 15 R3 - Unable to update to newest NVIDIA drivers

Do it with an external monitor and try the update. It should make the screen black for a moment then it should display an image again.

Alienware 18 R1 4940MX 4.6GHz, RTX 2080, 32GB DDR3
Alienware 17 R5 i9-8950HK 4.5GHz, GTX 1080 OC, 32GB DDR4 2666MHz
Alienware 15 R1 4710HQ 4.1GHz, GTX 980M, 16GB DDR3
M18x R2 3930MX 4.1GHz, SLI GTX 980M, 16GB DDR3 1600MHz
M17x R5 Core i7-4700MQ 3.7GHz, GTX 980M, 32GB DDR3 1600MHz
My YouTube channel = Area 51 A L X


If my reply solved the issue, please click the, "Accept as Solution" button!

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3 Zinc

Re: AW 15 R3 - Unable to update to newest NVIDIA drivers

If you are trying to update the driver through the Dell Support page then I would go straight to Nvidia and download from there. I have never had an issue installing the driver directly from Nvidia. Dell are always slow updating the driver.. 

Current Machines
Alienware M18x R2 - i7-3920XM - GTX 1070 -16GB 1866MHz
17 R1 - i7 4910MQ - No GFX
17 R1 - i7 4710MQ - N0 GFX - Test Machine
M17x R3 - i7 2670QM - GTX 580M - 16gb
M15x - i7 720QM - GTX 660M - 8gb
M15x - i7 840QM - GTX 460M - 8gb
M14x R2 - i7 3630QM - GT 650M - 6gb - Dead Board
X51 R1 - i7 3770 - GTX 1060 - 16gb
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Re: AW 15 R3 - Unable to update to newest NVIDIA drivers

Yeah, I remember they still haven’t updated my thermal dynamic platform from 2013.

Alienware 18 R1 4940MX 4.6GHz, RTX 2080, 32GB DDR3
Alienware 17 R5 i9-8950HK 4.5GHz, GTX 1080 OC, 32GB DDR4 2666MHz
Alienware 15 R1 4710HQ 4.1GHz, GTX 980M, 16GB DDR3
M18x R2 3930MX 4.1GHz, SLI GTX 980M, 16GB DDR3 1600MHz
M17x R5 Core i7-4700MQ 3.7GHz, GTX 980M, 32GB DDR3 1600MHz
My YouTube channel = Area 51 A L X


If my reply solved the issue, please click the, "Accept as Solution" button!

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Re: AW 15 R3 - Unable to update to newest NVIDIA drivers

But you should try it with an external monitor because if the internal one freezes and the external one doesn’t, then it’s a display issue. If both the external and internal display freeze its a bad gpu vBIOS.

Alienware 18 R1 4940MX 4.6GHz, RTX 2080, 32GB DDR3
Alienware 17 R5 i9-8950HK 4.5GHz, GTX 1080 OC, 32GB DDR4 2666MHz
Alienware 15 R1 4710HQ 4.1GHz, GTX 980M, 16GB DDR3
M18x R2 3930MX 4.1GHz, SLI GTX 980M, 16GB DDR3 1600MHz
M17x R5 Core i7-4700MQ 3.7GHz, GTX 980M, 32GB DDR3 1600MHz
My YouTube channel = Area 51 A L X


If my reply solved the issue, please click the, "Accept as Solution" button!

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Re: 15 R3, Unable to update to newest NVIDIA drivers

Step 1: Go to C:\ProgramData\Nvidia Corporation\NetService and delete the NSManagedTasks.xml file;
Step 2: Enter the task manager, select Show all user processes in the process, and end the NVNetworkService.exe process;
Step 3: Press the WIN+R key, type services.msc in the run, and click OK to open the service;
Step 4: Find the option of Nvidia Network Service in the service, right click and select start;
Step 5: Click on the graphics card to update the driver and complete the update.

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Re: 15 R3, Unable to update to newest NVIDIA drivers

Hopefully that fixes the issue for him.

Alienware 18 R1 4940MX 4.6GHz, RTX 2080, 32GB DDR3
Alienware 17 R5 i9-8950HK 4.5GHz, GTX 1080 OC, 32GB DDR4 2666MHz
Alienware 15 R1 4710HQ 4.1GHz, GTX 980M, 16GB DDR3
M18x R2 3930MX 4.1GHz, SLI GTX 980M, 16GB DDR3 1600MHz
M17x R5 Core i7-4700MQ 3.7GHz, GTX 980M, 32GB DDR3 1600MHz
My YouTube channel = Area 51 A L X


If my reply solved the issue, please click the, "Accept as Solution" button!

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2 Bronze

Re: 15 R3, Unable to update to newest NVIDIA drivers

@mattyb3 I tried updating using the drivers directly from Nvidia and the same problem is occuring

@xiaomei It appears that I do not have the "NetService" directory or the NSManagedTasks.xml file (I searched the entire drive)

@Alienware Area-51 ALX 2006 both screens freeze when I update the driver so that means a vbios problem?

A further update for you all. The 1070 is giving me a Code 43 error after updating the to the newest driver.

I noticed another thing after returning to the A11 driver. When I go to Device Manager, right click on the GTX 1070 under Display Adapters, and go to the Events tab it says something about Device PCI\[numbers and letters] requires further installation.

Thanks for you help so far!

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