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15 R3, external monitor random freeze
My laptop is an Alienware 15 R3, with NVIDIA GeForce GTX 1060, Windows 10 installed.
Every time i connect to an external monitor with HDMI-VGA adapter with the lid of the laptop closed, it sometimes randomly freezes. The screen, keyboard, etc. completely frozen. Sometimes even freezes in-game. To unfreeze, i need to open and close the lid or unplug and plugin the AC adapter again. If i use the laptop without the external monitor or with the lid opened, it does not freeze. This is a very strange seldom behavior. I've been trying to screen the problem to see where this comes from, but without any success. I am not sure its a NVIDIA problem, windows problem, etc. It passes all the Dell tests. no hardware problems that the tests cover.
Does anyone have any idea what this might be?
Thank you.
Cheers.
ThomasAAT
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384 Posts
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October 6th, 2018 11:00
I had a similar issue when I booted my 17 R3 with an external monitor plugged in the HDMI port. It was due to a conflict between the Intel and Nvidia graphic card that locked up the system. So a hard shut down was required. I haven't tried it for some time since I now use a dock with HDMI. But I think it is resolved after the new Intel and Nvidia driver updates.
fortesp
2 Posts
0
October 12th, 2018 15:00
All my drivers are up to date. The only difference i notice after doing some updates is that it freezes less in-game or even none and more with regular applications and browsing. This is extremely irritating.
JakeSpeed66
3 Posts
0
February 12th, 2019 20:00
Same issue....If I open case and close again...it unfreezes...very strange...
synaesthesiaJP
1 Message
0
February 19th, 2019 19:00
I'm also having the same issue. Has anyone else found a solution?
NeuTronas
2 Posts
0
April 28th, 2019 13:00
I have exact same problem. Any fixes so far?
Shiroikamui
14 Posts
0
October 11th, 2020 15:00
Same problem here.. only happens on idle.
Even gaming @ 1440 ultra is completely fine.