fortesp
1 Copper

15 R3, external monitor random freeze

My laptop is an Alienware 15 R3, with NVIDIA GeForce GTX 1060, Windows 10 installed.

Every time i connect to an external monitor with HDMI-VGA adapter with the lid of the laptop closed, it sometimes randomly freezes. The screen, keyboard, etc. completely frozen. Sometimes even freezes in-game. To unfreeze, i need to open and close the lid or unplug and plugin the AC adapter again. If i use the laptop without the external monitor or with the lid opened, it does not freeze. This is a very strange seldom behavior. I've been trying to screen the problem to see where this comes from, but without any success. I am not sure its a NVIDIA problem, windows problem, etc. It passes all the Dell tests. no hardware problems that the tests cover. 

Does anyone have any idea what this might be?

Thank you.

Cheers.

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6 Replies
ThomasAAT
2 Iron

Re: External monitor random freeze

I had a similar issue when I booted my AW 17R3 with an external monitor plugged in the HDMI port. It was due to a conflict between the intel ang nvidia graphic card that locked up the system, so a hard shut down was required. I haven't tried it for some time since I now use a dock with HDMI. 

But I think it is resolved after the new intel and nvidia driver updates.

 

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fortesp
1 Copper

Re: External monitor random freeze

All my drivers are up to date. The only difference i notice after doing some updates is that it freezes less in-game or even none and more with regular applications and browsing. This is extremely irritating.
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gggggggggggg76
1 Copper

Re: External monitor random freeze

The same thing is happening to me. It's quite strange sicen I've been using an externa monitor from almost 2 years with no problem at all...

In my case the screen freezes and the sound also stops...

I use a Dell Inspiron 15 7000 7567 - 15.6" - i5-7300HQ - GTX 1050 - 8GB

Will keep an eye on this thread just in case someone has a solution...

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JakeSpeed66
1 Copper

Re: External monitor random freeze

Same issue....If I open case and close again...it unfreezes...very strange...

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synaesthesiaJP
1 Copper

Re: External monitor random freeze

I'm also having the same issue. Has anyone else found a solution?

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NeuTronas
1 Copper

Re: External monitor random freeze

I have exact same problem. Any fixes so far? 

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