I've been trying to update the latest system BIOS for my Alienware 15 R4, but no success.
The methods I've tried using are:
1. SupportAssist App - Get Drivers & Downloads - Available updates "Alienware 15 R4 Alienware 17 R5 System BIOS"- Status "Failed".
2. Dell.com - Support - Drivers & downloads (https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=CCT1R)
Using Dell.com/support I was able download (Alienware_15_R4_17_R5_1.6.5.EXE) to my desktop, as this tries to start "AFUDELL appication" asks permission to make changes, then it creates file (amifldrv64.sys) near .EXE file.
But nothing happens!
I checked other threads to see if anyone else is experiencing this issue.
I just now did this update through SupportAssist and it ran successfully on my 15 R4. It does explicitly warn you that you should close all other programs, so there's a possibility that the failure you experienced was related to that.
Uninstall and reinstall the AWCC by following ALL the steps on this article:
Then install the following AWCC version:
Dell | Alienware Technical Support
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: