German10
1 Copper

15 R4, BIOS fails to install

Hi,

I've been trying to update the latest system BIOS for my Alienware 15 R4, but no success.

The methods I've tried using are:

1. SupportAssist App - Get Drivers & Downloads - Available updates "Alienware 15 R4 Alienware 17 R5 System BIOS"- Status "Failed".

2. Dell.com - Support - Drivers & downloads (https://www.dell.com/support/home/us/en/19/drivers/driversdetails?driverId=CCT1R)

Using Dell.com/support I was able download (Alienware_15_R4_17_R5_1.6.5.EXE) to my desktop, as this tries to start "AFUDELL appication" asks permission to make changes, then it creates file (amifldrv64.sys) near .EXE file.

But nothing happens!

20190325_215913.jpgAFUDELL application                     20190325_220741.jpgamifldrv64.sys

I checked other threads to see if anyone else is experiencing this issue.

Any advice.

Thanks.

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5 Replies
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obzerving
1 Nickel

Re: 15 R4, BIOS fails to install

I just now did this update through SupportAssist and it ran successfully on my 15 R4. It does explicitly warn you that you should close all other programs, so there's a possibility that the failure you experienced was related to that.

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Moderator
Moderator

Re: 15 R4, BIOS fails to install

Hi @German10

 

Whats your current BIOS version?

 

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Alienware-Eimy
Dell | Alienware Technical Support
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German10
1 Copper

Re: 15 R4, BIOS fails to install

Hi,

I've made sure all  programs are closed prior running the update. 

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German10
1 Copper

Re: 15 R4, BIOS fails to install

Hi @Alienware-Eimy 

This is my current BIOS:

"BIOS Version/Date Alienware 1.5.0, 2018-08-10"

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Moderator
Moderator

Re: 15 R4, BIOS fails to install

Uninstall and reinstall the AWCC by following ALL the steps on this article:

https://dell.to/2TEGVTI

Then install the following AWCC version:

https://dell.to/2TEGWqK

 

Alienware Arena

Alienware-Eimy
Dell | Alienware Technical Support
#IWork4Dell
Opening your case does not void your warranty! Check out Alienware Artificial Intelligence
I can't always reply to PM's, if you need extra assistance visit: YouTube Logo Facebook Logo Twitter Logo

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