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15 R4, can't upgrade to Windows 10 2004 May 2020?
Has anyone with an Alienware 15 R4 successfully upgraded to Windows 10 2004?
I'm running 1909 now and I don't have the option to upgrade when I manually check for updates. Media Creation Tool says that my system is incompatible at this time but does not say WHAT is incompatible. Dell Support says it's a software issue and wants money for the answer.
Alienware Area-51 ALX 2006
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3K Posts
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July 11th, 2020 08:00
Here’s the link to the windows insider. Windows will know when your device is ready but it doesn’t even have to be prepared because if I can install the newest version of windows 10 on a 14 year old pc they dropped support for, it wouldn’t make any sense why it works for me.
Windows Insider:
https://insider.windows.com/en/
Alienware Area-51 ALX 2006
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July 9th, 2020 07:00
You just have to wait unless you want to try the beta edition of it on your settings by signing up for the beta program on your computer.
tank76
6 Posts
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July 10th, 2020 02:00
Well, I tried to sign up for the beta channel and it offered me the update then got as far as this during Windows 10 Update application:
Your PC can't be upgraded to Windows 10
Your PC settings aren't supported yet on this version of Windows 10. Microsoft is working to support your settings soon. No action is needed. Windows sUpdate will offer this version of Windows 10 automatically when these settings are supported.
*SIGH* WHAT SETTINGS AREN'T SUPPORTED YET?!
tank76
6 Posts
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July 10th, 2020 02:00
I wish they would tell me what it is that I'm waiting for. It's really annoying. I could help test beta drivers or if the component is Open Source I could help with the code. I'm willing and motivated and have time. Instead I'm told by Microsoft and by you that I should "just wait" and I'm just too impatient to be happy with that solution
I'll look for these betas and see what I can do on my machine.
Thanks!
Alienware Area-51 ALX 2006
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July 10th, 2020 09:00
I'm kind of confused. I have a 15 r1 from 2014 but you have a 15 r4 that can't update.
Post a picture of the error. You did say your a windows insider right?
tank76
6 Posts
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July 11th, 2020 05:00
the text I posted before was from the window. here's a screenshot:
tank76
6 Posts
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July 11th, 2020 05:00
I found SetupDiag and ran that and the output was:
Matching Profile found: FindAbruptDownlevelFailure - 55882B1A-DA3E-408A-9076-23B22A0472BD
SetupDiag version: 1.6.0.0
System Information:
Machine Name = HADES
Manufacturer = Alienware
Model = Alienware 15 R4
HostOSArchitecture = 1033
FirmwareType = UEFI
BiosReleaseDate = 20191021000000.000000+000
BiosVendor = 1.8.1
BiosVersion = 1.8.1
HostOSVersion = 10.0.18363
HostOSBuildString = 18362.1.amd64fre.19h1_release.190318-1202
TargetOSBuildString = 10.0.19041.1 (vb_release.191206-1406)
HostOSLanguageId =
HostOSEdition = Professional
RegisteredAV = Windows Defender
FilterDrivers =
UpgradeStartTime = 7/11/2020 06:59:15
UpgradeEndTime = 7/11/2020 07:01:31
UpgradeElapsedTime = 00:02:16
CV = ZG7F7xtcnE6K5V2L
ReportId = 6643b358-05a2-476d-a952-18d15ae1f11a
Error: SetupDiag reports abrupt down-level failure.
Last Operation: Finalize
Error: 0xC1900209 - 0x4000D
LogEntry: 2020-07-11 07:01:24, Error MOUPG CSetupManager::ExecuteInstallMode(898): Result = 0xC1900209
Refer to "https://docs.microsoft.com/en-us/windows/desktop/Debug/system-error-codes" for error information.
tank76
6 Posts
0
July 11th, 2020 18:00
I signed up for Windows Insider again and selected the Dev channel instead of the Beta channel. The Dev channel update was successful and now I have access to the features that I wanted (mostly WSL2). Thanks!
Alienware Area-51 ALX 2006
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July 11th, 2020 21:00
Hope I could help!
Patrx8
1 Message
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July 28th, 2020 13:00
If you haven't found a solution yet, try uninstalling any VM software that you may have installed. Then try to update your laptop to 2004. After the update is successfully installed, reinstall your VM software.
Alienware Area-51 ALX 2006
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July 28th, 2020 14:00
I think he found a way to update already.