I have an Alienware 15 R4. I had to do a clean install and now need to download the alienware mobile connect software. I have installed the drivers from dell but the software is only available from microsoft store. When I go there it says the alienware mobile connect software isn't compatible with my device and won't let me download it even though my computer came loaded with it from the factory.
How can I get this software???
Install Alienware Mobile Connect from Window store from here https://www.microsoft.com/store/productId/9PMXQ13Q3LGP
Install the latest Mobile Connect Driver from DELL.
Locate the exe. file of the driver and RUN AS ADMIN.
Launch Alienware Mobile Connect. Follow prompts...
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I haven't found a way to download it. I tell them the Windows store says incompatible and cannot download, and they tell me to download it from the Windows store. LOL
I tried this too.
I'm very disappointed with Alienware for talking about compatibility issue with my m15x R2. The system requirements and demands are not very high and yet I have to face this message. It just seems embarrassing.
Also, I honestly wish you had not put in on the microsoft app store. I would have preferred a direct download link.
I hope there is a fix to this soon.
I got the solution for this. Its really simple.
Hope this helps.
Still does not work for me i try to install it on my Aurora R7 it just asks me for a redemtioncode which i do not have and was never given
I found a solution!
After installing the latest driver (1.3 A00), follow these steps:
Microsoft Store > Download and updates > Ready to install > Search for Dell Mobile Connect > Click on Install
PS: The app will appear in "Ready to install" if you have already installed it at some other time.
The Install button could not be clicked on the app page, but it was possible in this "Ready for install" list.