Unsolved
89 Posts
0
5950
15 R4, mouse light stays on
Light on Alienware mouse goes on and doesn't shut off. when the Alienware laptop is in hibernation and the button on the mouse is accidentally pushed. Then I have to turn on the computer to get the light to go off. How do I fix this?
Alienware 15 R4
Processor: Intel(R) Core(TM) i5-8300H CPU @ 2.30GHz[Cores 4] [Logical/Core 2]
Operating System: Microsoft Windows 10 Home
MarkFleener
89 Posts
0
March 24th, 2019 02:00
MarkFleener
89 Posts
0
March 24th, 2019 10:00
The light on my USB Alienware mouse goes on and doesn't shut off when the Alienware laptop is shut off and the button on the mouse is accidentally pushed. How do I fix this?
Alienware 15 R4
Processor: Intel(R) Core(TM) i5-8300H CPU @ 2.30GHz[Cores 4] [Logical/Core 2]
Operating System: Microsoft Windows 10 Home
Mary G
4 Operator
4 Operator
•
20.1K Posts
0
March 24th, 2019 12:00
Are you sure the computer is actually completely off? Even an ext mouse should go off without power. It could be in Hybrid Sleep or Hibernation and just look like it is off. Check your Power Settings, Advanced settings to change settings.
MarkFleener
89 Posts
0
March 24th, 2019 12:00
Actually, yeah, it's just in hibernation, not when turned off.
Alienware-Eimy
3 Apprentice
3 Apprentice
•
4.4K Posts
0
March 25th, 2019 12:00
Hi @MarkFleener
I don't think that is an issue with the mouse, but rather with the power config and hibernation. Check power setting and also, you can try reinstalling/updating the BIOS and the AWCC.
MarkFleener
89 Posts
0
March 25th, 2019 14:00
Actually, it was just in hibernation, not when shut off.
MarkFleener
89 Posts
0
May 5th, 2019 05:00
I ended up having to do a Windows 10 factory reset to fix the problem.
MarkFleener
89 Posts
0
May 5th, 2019 18:00
I got hit by a bunch of updates today and the problem has returned.
MarkFleener
89 Posts
0
May 5th, 2019 19:00
15 R4 for $4,000 and it only lasted a year. Has a warranty with both, Dell, and Geek Squad, and neither of them could fix it. Did factory reset and it's still corrupted. I want a computer that's built to last.
Alienware - Rodrigo
7 Technologist
7 Technologist
•
4.4K Posts
0
May 6th, 2019 21:00
Hi,
We are sorry to hear that. Send us your Service Tag in a private message, so that we can look further into this.
MarkFleener
89 Posts
0
May 6th, 2019 21:00
Tech support is sending me a box so I can ship the computer to them, but I'm confused, the instructions say not to send them any external devices, but it's the external mouse that's issue. How can they see to it that it's fixed properly if I don't send it to them? In fact, there's two identical Alienware mouses, one of which is brand new, both behaving differently, yet malfunctioning. It makes me think that there is something wrong with the old mouse and the computer.
Alienware - Rodrigo
7 Technologist
7 Technologist
•
4.4K Posts
0
May 6th, 2019 21:00
Hi,
We are sorry to hear that. Send us your Service Tag in a private message so we can look further into this.
Alienware - Rodrigo
7 Technologist
7 Technologist
•
4.4K Posts
0
May 6th, 2019 22:00
Hi,
We are sorry to hear about this issue. Send us your Service Tag in a private message, so we can look further into this.